Bilingual Client Experience Advisor - January 2027 - Tangerine

Tangerine; City of Moncton; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Diverse and inclusive team

Online courses available

Benefits and pension programs

Workplace flexibility

Pension and benefits through Scotiabak

Workplace health and wellbeing

Job summary

Tangerine in Moncton, New Brunswick is hiring a bilingual Client Experience Advisor to deliver best-in-class service to Canadians in an in-office, full-time role. The position focuses on assisting with daily banking needs, educating clients on self-service options and recommending suitable products.

The role is based in Moncton, NB with a 37.5-hour work week, shift-based schedule, and 11 weeks of in-person training.

Qualifications

• Bilingual (English and French) required.
• Strong English and French, both oral and written communication skills.
• Curious to help meet clients’ needs and build solutions.
• Experience in retail, sales or customer service is an asset.
• Ability to learn and adapt quickly to contact centre technology.

Responsibilities

• Being a brand ambassador within our call centre environment and provide best-in-class service.
• Engage with clients by providing exceptional support on daily banking needs and educate them on self-service channels.
• Proactively recommend products that meet clients’ financial needs.
• Drive first contact resolution and remove barriers to excellent service.

Skills

Bilingual English/French

Customer service oriented

Strong communication skills

Time management

Problem solving

Job description

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

Bilingual (French And English) Client Experience Advisor - Tangerine

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What You Will Be Doing

Being a brand ambassador within our call centre environment means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Experience Advisor, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs.

Is this role right for you? In this role you will:

• Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
• Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
• Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.

Hiring & Training Details

• Please note this position is in office in Moncton, New Brunswick.
• Position Start Date: January 2027
• Position Status: Full-time (37.5 hours), shift-based work

Work Shift Details

• Must be available to attend training in person, in full for a total for 11 weeks. Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).

Skills

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Strong English and French, both oral and written communication skills
• High curiosity to help meet clients’ needs and build solutions
• Passion for providing an exceptional client experience
• Strong problem solving and conflict resolution capabilities
• Ability to learn and adapt quickly to contact centre technology
• Strong time management and organizational skills
• Experience in retail, sales or other customer service environment is an asset

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
• Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Location(s): Canada : New Brunswick : Moncton

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.