Bilingual Claims Specialist (Liability) - WSI

Wawanesa Insurance; Quebec; On-site; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Leave/top-up programs

Generous vacation

Personal days

Pension plan

Job summary

WSI, a Wawanesa™ Company, is seeking a dedicated Claims Specialist to manage commercial liability claims from investigation through resolution. You will work with internal teams, external counsel, and vendors to achieve timely, cost-effective outcomes while maintaining a superior client experience.

The role requires a university-level degree, AMF Adjuster certification or Barreau du Québec, and strong English/French communication.

Qualifications

• University or college degree in a relevant field, or an equivalent combination of education and experience.
• AMF Claims Adjuster Certificate (Commercial) or membership in good standing with the Barreau du Québec.
• Superior oral and written communication skills, including concise presentation of often complicated facts along with analysis and recommendations.
• Excellent written and verbal proficiency in both French and English.
• Experience in casualty claims, insurance, law, or a related field; candidates at different career stages may be considered.
• Experience in liability claims is considered an asset; 3-5 years of relevant experience is preferred.
• Legal background or CIP is considered an asset.

Responsibilities

• Direct handling of commercial liability claims of minor to complex severity.
• Investigate, analyze, evaluate and adjust assigned claims in the most efficient, effective way while delivering a customer-centric experience.
• Exercise judgement when verifying policies and determining coverage.
• Work to have a timely resolution to claims by developing case strategy and evaluation.
• Proactive establishment and maintenance of claim reserves.
• Proactive customer service internally and externally.
• Collaborate with external counsel to resolve claims efficiently.
• Lead negotiation of claims with claimant or counsel.
• Participate in litigation processes when necessary.
• Monitor and manage outside vendors within budgets and protocols.

Skills

Bilingual English/French

Strong communication

Claims adjustment

Analytical thinking

Education

University/College degree (relevant)

AMF Claims Adjuster Certificate (Commercial) or Barreau du Québec

Job description

Employment Type: Existing Role

Working Business Language: Bilingual in French and English. This role is considered a head office role and requires regular interaction with internal and external stakeholders across Canada where the business languages utilized are both English and French. As such, the successful candidate must be fully proficient in English and French.

Salary: At WSI™, A Wawanesa™ Company, salary is only one component of a holistic, comprehensive, and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan and leave of absence top-up programs, and are provided with generous vacation time, personal days, premium-free benefits, and a pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $85,000- $100,000. Candidates with salary expectations outside of the range e still encouraged to apply.

About WSI

WSI is a specialty insurer within the Wawanesa group of companies, helping Canadian organizations navigate complex risk to thrive in a changing world. Working closely with its distribution partners and clients, WSI combines deep expertise, disciplined underwriting, and responsive decision-making with a relationship-led approach to deliver tailored insurance solutions built around unique needs.

Acquired by Wawanesa in 2026, WSI offers the agility of a specialty insurer backed by the strength and stability of one of Canada’s largest mutual insurance companies. Learn more at wsi.wawanesa.com. [wsi.wawanesa.com.]

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

JOB OVERVIEW

The Claims Specialist is responsible for the investigation, evaluation, negotiation, and resolution of commercial liability claims ranging from minor to complex in severity. The assigned portfolio, level of responsibility, and complexity of claims may be adjusted based on the successful candidate’s experience and qualifications. This role applies sound judgment to determine coverage, develop claim strategies, manage reserves, and achieve timely, cost-effective claim outcomes while delivering a positive client experience. The Claims Specialist collaborates with internal stakeholders, external counsel, independent adjusters, and other vendors to manage claims through resolution.

Job Responsibilities

• Direct handling of commercial liability claims of minor to complex severity.
• Investigate, analyze, evaluate and adjust assigned claims in the most efficient, effective way while delivering a customer-centric experience.
• Exercise judgement when verifying policies and determining coverage.
• Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; and escalating issues as appropriate.
• Proactive and timely establishment and maintenance of claim reserves.
• Proactive and timely customer service both internally and externally responding to enquiries and participating in customer marketing efforts as required.
• Ability to work collaboratively with approved external legal counsel in helping bring claims to a timely and efficient resolution.
• Leading negotiation of claims directly with claimant or their counsel.
• Participate in the litigation process including attendance at mediations, pre-trial conferences, settlement conferences and other litigation events, if necessary.
• Monitor and manage outside vendors, including independent adjusters and counsel within accepted budgets and protocols.

QUALIFICATIONS

• University or college degree in a relevant field, or an equivalent combination of education and experience.
• AMF Claims Adjuster Certificate (Commercial) or membership in good standing with the Barreau du Québec.
• Superior oral and written communication skills, including the concise presentation of often complicated facts along with analysis and recommendations.
• Excellent written and verbal proficiency in both French and English.
• Experience in casualty claims, insurance, law, or a related field; candidates at different career stages may be considered.
• Experience in liability claims is considered an asset; 3-5 years of relevant experience is preferred.
• Legal background or CIP is considered an asset.

Diversity, Equity, Inclusion & Belonging

At WSI, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse, and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail]. [[e-mail].]

All job applicants are subject to our Employee privacy policy. [https://www.wawanesa.com/canada/pip/employee-privacy-policy]

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.