Bilingual Claims Specialist

Nevian Consulting & Placement Services Inc.; Canada; On-site; CAD 55,000 - 60,000; Full time

Job summary

An exciting opportunity awaits in the insurance industry for a detail-oriented Bilingual Insurance Claims Specialist. This role is perfect for a customer-focused individual who thrives in a fast-paced environment and is passionate about helping clients navigate their insurance claims. You will utilize your strong communication skills in both English and French to assist clients effectively, ensuring they receive the support they need. Join a dynamic team dedicated to providing exceptional service and making a real difference in clients' lives. If you have a keen understanding of insurance policies and a commitment to customer satisfaction, we want to hear from you!

Benefits

Full benefits

RRSPs

Qualifications

• Must be fully bilingual in English and French, both spoken and written.
• Previous experience in insurance claims processing or customer service is highly desirable.

Responsibilities

• Review, process, and analyze insurance claims in compliance with policies.
• Provide bilingual customer support and explain claim statuses to clients.

Skills

Bilingual (English and French)

Communication Skills

Customer Service

Problem-Solving Skills

Attention to Detail

Education

Bachelor’s degree in Business, Insurance, or a related field

Tools

Microsoft Office Suite

Claims Management Software

Job description

Great new opportunity within the Insurance industry. We are seeking a detail-oriented and customer-focused Bilingual Insurance Claims Specialist to assist clients across Canada. The ideal candidate will be fluent in English and French and possess excellent communication skills to assist clients in processing their insurance claims efficiently. This role requires a strong understanding of insurance policies, claims procedures, and the ability to provide exceptional customer service in multiple languages. Full time, permanent position. In Office position in Mississauga Head Office location. Hours: Monday - Friday (8.30 am - 5.00 pm. Salary: 55K - 60K, full benefits, RRSPs.

Responsibilities

• Answer incoming calls, respond to emails & chats in regards to general inquiries regarding policy coverage
• Review, process, and analyze insurance claims in compliance with company policies and industry regulations.
• Communicate appropriate in a professional manner with empathy based on the situation
• Communicate with policyholders, claimants, medical professionals, and third parties to gather necessary information.
• Provide bilingual customer support, explaining policy coverage, claim statuses, and resolution steps to clients.
• Investigate claims by gathering relevant documentation, reviewing reports, and collaborating with adjusters.
• Identify fraudulent or suspicious claims and escalate as needed.
• Maintain accurate data entry and ensureaccurate documentation into the claims management system.
• Work closely with internal departments to facilitate claim resolution and ensure customer satisfaction.
• Maintain confidentiality of sensitive customer information in compliance with company policies and legal requirements.
• Stay updated on industry regulations and best practices to enhance claims handling efficiency.

Qualifications

• Must be fully Bilingual in both English and French (spoken and written)
• Bachelor’s degree in Business, Insurance, or a related field preferred.
• Previous experience in insurance claims processing, customer service, or a related field is highly desirable.
• Strong knowledge of insurance policies, claim procedures, and industry regulations.
• Excellent verbal and written communication skills.
• Ability to handle sensitive information with discretion and professionalism.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite and claims management software.
• Ability to work in a fast-paced, team-oriented environment.

If you are a skilled bilingual professional with a passion for assisting clients and managing insurance claims efficiently, we encourage you to apply and join our dynamic team!