Bilingual Claims Service Representative, •Remote work • Full-Time, •Anywhere in Canada • (Toron[...]

ClaimsPro LP; Toronto; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading insurance solutions provider is looking for a Bilingual Claims Service Representative to provide customer-focused assistance to policyholders. You will handle insurance claims and must be bilingual in French and English. The role is full-time and remote, with candidates expected to work on a rotating weekend shift. Preferred qualifications include post-secondary education and experience in the insurance service industry.

Qualifications

• Candidates must be fully bilingual in French and English.
• Minimum 1 year administrative experience is required.
• Knowledge of the insurance/service industry is preferred.
• Strong computer skills and ability to learn new systems needed.
• Attention to detail is essential.

Responsibilities

• Provide immediate assistance to policyholders reporting insurance claims.
• Document initial loss details to ensure timely call handling.
• Arrange dispatch of adjusters or vendor partners as needed.
• Review ECS call reports and maintain database of service lapses.
• Answer branch inquiries and administer ECS menu.

Skills

Strong communication skills

Team player with a commitment to quality and customer service

Excellent time management and organizational skills

Pleasant and friendly manner

Respectful attitude and ability to instill trust

Sound judgment and ability to manage difficult customer situations

Adaptability to changing demands and delays

Dependability in following instructions and commitments

Focus on quality improvement

High motivation level

Knowledge of telephone etiquette

Education

Post-secondary education

Job description

Company : ClaimsPro LP

Bilingual Claims Service Representative

• Remote work
• Full-Time
• Anywhere in Canada
• Toronto ON

Role Summary

Provide immediate and customer-focused assistance to policyholders reporting insurance claims. Document initial loss details and activities to ensure timely and service-oriented call handling. Make determinations based on protocol if immediate adjuster attention is required and coordinate with vendors as needed.

In order to work remotely, you will require high-speed internet (minimum 50 Mbps download and upload).

Weekend shifts are mandatory and involve shift work on a seven-day rotating basis with 8-hour shifts between 7 am and 12 am.

Only candidates fully bilingual in French and English will be considered.

This is a full-time position requiring 37.5 hours per week.

Preference will be given to candidates who have completed the following Insurance Institute courses: Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12), and Principles and Practices (C11).

Competencies required to succeed

• Strong communication skills
• Team player with a commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly manner
• Respectful attitude and ability to instill trust
• Sound judgment and ability to manage difficult customer situations
• Adaptability to changing demands and delays
• Dependability in following instructions and commitments
• Focus on quality improvement
• High motivation level
• Knowledge of telephone etiquette

Responsibilities

• Review ECS call reports, ensure proper call termination, and forward accurate reports.
• Provide personalized, high-level customer service.
• Arrange dispatch of adjusters or vendor partners when needed.
• Answer branch inquiries and administer ECS menu.
• Maintain database of service lapses, identify trends, and recommend improvements.
• Review claim information to determine next steps per client guidelines.

Education, knowledge, and experience required

• Post-secondary education
• Minimum 1 year administrative experience
• Knowledge of the insurance/service industry or related experience preferred
• Strong computer and telephone skills with aptitude to learn new systems
• Effective communication skills in English and French, both written and verbal
• Attention to detail

Environment / Work Conditions

SCM Insurance Services and affiliates welcome applications from people with disabilities. Accommodations are available upon request during recruitment and assessment.

Unsolicited Outreach Statement Recruitment Agencies

SCM Insurance Services does not accept unsolicited resumes from third-party recruiters and requests agencies not to contact SCM employees directly. SCM will not pay fees for unsolicited resumes and considers resumes submitted directly by candidates.

Required Experience : Unclear Seniority

Key Skills

• Abinitio, Administration And Accounting, Android, Bid Management, Inventory Management, Embedded C

Employment Type : Full-Time

Experience : years

Vacancy : 1