Bilingual Claims Quality and Learning Specialist

Northbridge Financial; Calgary; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic team as a Bilingual Claims Quality Assurance Specialist, where you'll enhance customer experience through detailed file reviews and quality audits. This role allows you to leverage your expertise in multi-line claims while contributing to educational solutions in both virtual and traditional settings. Enjoy the flexibility of a hybrid work environment, competitive salaries, and a commitment to your professional growth. Be part of a company that values its employees and community, ensuring a supportive and inclusive workplace where you can thrive and make a difference.

Benefits

Hybrid work environment

Employee share purchase plan

Pension plans

Flexible health benefits

Wellness programs

Education assistance

Leadership training

Donation matching

Team volunteer days

Qualifications

• 5+ years of multi-line claims and/or claims auditing experience.
• Prior Adult Learning experience and Claims Management experience is an asset.

Responsibilities

• Conduct detailed file reviews and compile quarterly Claims Quality Audits.
• Identify educational solutions and contribute to the design of materials.

Skills

Strategic Thinking

Problem Evaluation

Solution Development

Project Management

Detail Orientation

Time Management

Communication Skills

Education

Post-Secondary Education in Insurance

CIP Designation (completed or in progress)

Tools

MS Office Suite

Audit Tools

Job description

What it’s like to be a Northbridge Bilingual Claims Quality Assurance Specialist

As a Claims Quality Assurance Specialist, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Claims Quality Assurance Specialists play a key role in identifying and making recommendations to improve our overall Claims Customer Experience. With in-depth knowledge of multi-line claims, they conduct detailed file reviews and contribute to the compilation of quarterly Claims Quality Audits providing Regional Claims Operational Leaders with actionable and targeted recommendations for improvement.

They will identify areas requiring educational solutions and contribute to the design, development, and delivery of educational materials in virtual and traditional classroom environments.

We want your talent

If you are great at:

1. Thinking strategically, evaluating problems, and developing solutions
2. Creating focused technical and soft skill claims for educational solutions
3. Presenting in a corporate environment with large, diverse audiences
4. Managing projects to completion under tight timelines
5. Providing extreme details on findings
6. Effectively managing a busy day-to-day schedule

You have:

1. Post-Secondary Education in an insurance-focused program or a related program
2. Completed or working towards the CIP designation is an asset
3. Minimum 5 years of multi-line claims and/or claims auditing experience
4. Prior Adult Learning experience, including all phases of the Learning Cycle
5. Prior Claims Management experience is an asset
6. Ability to effectively communicate findings and evidence in a clear and direct manner
7. Strong experience with MS Office Suite and system-based audit tools

We really mean it when we say we put you first. Here are a few ways how:

1. Hybrid work! You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
2. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
3. We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
4. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
5. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance companies. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.