Bilingual Claims Assistant

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For over 90 years, our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts, airbags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing prevention and protection products and services for all life stages. Recognized as a Best Employer in Canada for nine consecutive years, we prioritize supporting employees and fostering an inclusive, welcoming culture. We are committed to community impact through charitable partnerships, employee giving, and volunteerism. Serving Canadians since 1953, our promise is 'You're in Good Hands.'

Our Employee Value Proposition emphasizes Opportunity, Flexibility, Community, Diversity, and Family, creating a culture where employees feel valued, grow personally and professionally, have career options, and enjoy their work.

Benefits to Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus other products and services)
• Good Office program (up to $400 back on office equipment)
• Student Loan Payment Matching Program
• Retirement Savings Program with employer contributions
• Annual Wellness allowance
• Personal reflection day
• Tuition Reimbursement
• Community involvement opportunities

Role Designation:

Hybrid - requires on-site presence 2-3 times a week at our Markham office

Job Description:

Reporting to the Manager, National Claims Operations, this role provides support and customer service within Claims Operations. The Claim Assistant supports Claim Advisors by handling tasks such as claim setup, report requests, payments, recoveries, and using multiple software systems. This position ensures departmental performance targets are met.

Accountabilities:

• Provide superior customer service to Claim Advisors of all levels
• Collaborate with team members and Claim Advisors
• Provide on-the-job training as requested
• Manage daily priorities proactively
• Act as backup to other Claim Assistants
• Perform general office duties

Qualifications and Experience:

• High school diploma or equivalent
• Fluent in French and English (reading, writing, speaking)
• Customer service experience required
• Strong computer skills and literacy
• Excellent communication skills
• Ability to collaborate and work independently
• Enrollment in CIP designation is an asset

Allstate Canada Group provides accommodations for workplace needs. Please inform us if you require assistance to meet your needs.