Bilingual Claims Adjuster - Property

OTIP RAEO; Waterloo; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A regional insurance provider in Waterloo seeks a Property Claims Adjuster to investigate and settle minor to moderate property claims. The role requires excellent communication and organizational skills, with a background in property policies. Ideal candidates will have a post-secondary education, fluency in French, and the ability to adapt to various software tools. Competitive salary, comprehensive benefits, and flexible work options are offered.

Benefits

Competitive salary and bonuses

100% premium coverage for benefits from day one

Defined benefit pension plan

Coverage of continuing education and licensing fees

Flexible work-from-home and hybrid options

Opportunities for advancement

Qualifications

• 2+ years’ experience with a good understanding of property policies.
• Ability to learn and adapt quickly, working with various software and databases.
• Ability to work independently and collaboratively.

Responsibilities

• Investigate and settle minor to moderate property claims.
• Deliver superior customer experience responding to inquiries.
• Gather information from insured members for timely property loss investigation.

Skills

Excellent verbal and written communication skills

Strong time management

Organizational skills

Proficiency with Microsoft Office

Fluency in French

Education

Post-secondary education or college diploma in a related field

CIP designation or working towards it

Provincial adjusters license

Job description

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do :

Reporting to the Manager, Curo Claims Services, you’ll be responsible for serving the members through the investigation and settlement of minor to moderate property claims. This includes establishing prompt relationships with insured members, detailed investigation of coverage, liability and quantum ensuring fiduciary, regulatory and contractual compliance, and adhering to organization service standards, operational targets and core competencies.

The core parts of your role will be to :

1. Deliver a superior customer experience by responding to inquiries, initiating and maintaining contact with insured members, and assisting with commodity claims overflow.
2. Confirm coverage for incoming claims by reviewing facts, obtaining technical reports, completing contractual coverage analysis, assessing quantum, reviewing subrogation opportunities, and resolving property insurance claims of minor to moderate nature promptly.
3. Coordinate and follow up on work performed by outside service providers, including contractors, engineers, contents specialists, and other suppliers.
4. Ensure all correspondence is completed efficiently, including creating Critical Path, Proof of Loss, waivers, and reservation rights letters.
5. Gather information from insured members, authorities, witnesses, and other insurers for timely property loss investigation.
6. Maintain quality service and organizational standards in file handling, reserving, expense and loss control, and creating disposition plans for closure.
7. Support dispute resolution related to policy coverage, including documentation and resolution recommendations.
8. Participate in legislated Property Appraisal Process to resolve quantum disputes during negotiations.
9. Identify legal requirements and standard definitions for each province’s Condominium policies.
10. Coordinate with Condominium corporations on insured losses for effective restoration.
11. Maintain confidentiality of claims information to protect operations and members.
12. Ensure data integrity, process payments accurately, and keep well-organized claim files.
13. Adhere to guidelines, contracts, and regulations for legal compliance.
14. Participate in coaching, training, and team collaboration to improve work efficiency and value.
15. Be an active member of Curo’s National Catastrophic Response Team.
16. Perform other duties within your competence as assigned.

Qualifications

Let’s Talk About You :

Ideal candidates will possess:

1. A post-secondary education and/or college diploma in a related field.
2. CIP designation or working towards it.
3. A provincial adjusters license; ability to acquire it if not already held.
4. 2+ years’ experience with a good understanding of property policies.
5. Excellent verbal and written communication skills.
6. Strong time management and organizational skills.
7. Proficiency with Microsoft Office.
8. Ability to learn and adapt quickly, working with various software and databases.
9. Ability to work independently and collaboratively.
10. Fluency in French is required.

We also consider your potential. If you believe you have what it takes but your experience doesn’t exactly match, we encourage you to apply and tell us why you’d be a great fit.

Additional Information

Some of the Perks We Offer :

We provide competitive salary and bonuses, comprehensive benefits, pension, and mental wellness supports. Here are some reasons you’ll love working here:

• Rewarding salary and bonuses.
• Industry-leading benefits with 100% premium coverage (excluding LTD) from day one.
• Defined benefit pension plan.
• Coverage of continuing education and licensing fees.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.

If interested, please apply online. OTIP is committed to creating an accessible, inclusive environment and will provide accommodations upon request. We value diversity, equity, and inclusion and encourage applications from all qualified individuals.