Bilingual Claims Adjuster - Property

Curo Claims Services Inc.; Ottawa; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading claims service provider in Ontario, Canada is looking for a Claims Adjuster to handle minor to moderate property claims. The ideal candidate will possess excellent communication and organizational skills, along with 2+ years of experience in property policies. This position offers a competitive salary, bonuses, and flexible work options in a supportive environment.

Benefits

Competitive salary

Comprehensive benefits

Pension plans

Ongoing education support

Flexible work options

Qualifications

• 2+ years’ experience with property policies.
• Ability to work independently and collaboratively.
• Proficiency in written and verbal communication.

Responsibilities

• Investigate and settle property claims with insured members.
• Confirm coverage for incoming claims and analyze facts.
• Coordinate with outside service providers for claim solutions.

Skills

Communication skills

Time management

Organizational skills

Adaptability

Team collaboration

Fluency in French

Education

Post-secondary education in a related field

CIP designation

Provincial adjuster’s license

Tools

Microsoft Office

Job description

Job Description

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits, support, and service.

Job Description

What You’ll Do :

Reporting to the Manager, Curo Claims Services, you’ll be responsible for serving the members through the investigation and settlement of minor to moderate property claims. This includes establishing prompt relationships with insured members, detailed investigation of coverage, liability, and quantum ensuring fiduciary, regulatory, and contractual compliance, and adhering to organization service standards, operational targets, and core competencies.

The core parts of your role will be to :

• Deliver a superior customer experience by responding to inquiries, initiating and maintaining contact with insured members, and assisting with claims overflow.
• Confirm coverage for incoming claims by reviewing facts, obtaining reports, analyzing coverage and quantum, reviewing subrogation opportunities, and resolving claims promptly.
• Coordinate with outside service providers, including contractors, engineers, and specialists, to ensure work is completed efficiently.
• Complete all correspondence timely, including Critical Path, Proof of Loss, waivers, and reservation rights letters.
• Gather information from various sources to complete investigations of property loss.
• Maintain quality service and organizational standards in file handling, reserving, expense management, and file closure.
• Support dispute resolution related to policy coverage and participate in the legislated Property Appraisal Process.
• Identify legal requirements and standard definitions for each province’s Condominium policies.
• Coordinate with condominium corporations on insured losses for effective restoration.
• Protect confidentiality of claims information.
• Ensure data integrity, manage payments, and maintain organized claim files.
• Comply with legal and regulatory standards.
• Participate in coaching, training, and continuous improvement initiatives.
• Be an active member of Curo’s National Catastrophic Response Team.
• Perform other duties as assigned.

Qualifications

Let’s Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• Post-secondary education and/or college diploma in a related field.
• CIP designation or working towards it.
• Provincial adjuster’s license; ability to acquire if not already licensed.
• 2+ years’ experience with property policies.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills.
• Proficiency in Microsoft Office.
• Ability to adapt quickly to a fast-paced environment and learn new software.
• Ability to work independently and collaboratively.
• Fluency in French is required.

We also consider your potential. If you believe you have what it takes to do the job, but your experience doesn’t exactly match, we encourage you to apply and tell us why you’d be a great fit.

Additional Information

Some of the Perks We Offer :

We offer competitive salary and bonuses, comprehensive benefits, pension plans, and support for ongoing education and licensing. Enjoy flexible work options, opportunities for advancement, and a supportive environment.

If interested, please apply online. OTIP and its affiliates are committed to creating an accessible, inclusive workplace and will provide accommodations upon request.

We value diversity and are an equal opportunity employer. Only shortlisted candidates will be contacted.

LI-Hybrid