Bilingual Claims Adjuster 2 - Auto Physical Damage

Wawanesa; City of Moncton; On-site; CAD 53,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Pension plan

Generous vacation

Job summary

The Wawanesa Mutual Insurance Company seeks a Bilingual Claims Adjuster 2, Auto Physical Damage, to manage moderate to high-complexity auto claims from report to resolution in a hybrid work environment that blends in-office days with remote work. The role is based in Moncton, NB with eligibility for bilingual interaction in English and French.

This position requires 3+ years of claims experience, full bilingual fluency, NB/PEI adjuster licenses, and strong communication, negotiation, and

Qualifications

• 3+ years of experience adjusting insurance claims.
• 2+ years of direct auto claims adjusting experience.
• Working toward a Chartered Insurance Professional (CIP) designation.
• Active Adjuster license for New Brunswick and PEI.
• Full professional fluency in French and English, both written and spoken.

Responsibilities

• Guide members through the claims process with empathy, clarity, and professionalism.
• Provide timely, proactive communication by phone, digital channels, and written correspondence.
• Adjust moderate to high-complexity auto physical damage claims accurately and efficiently.
• Review policy wordings, assess coverage, and clearly communicate coverage decisions to members.
• Set and maintain accurate loss and expense reserves using information from appraisers, adjusters, repair facilities, and other sources.
• Investigate claims to determine coverage and liability, following adjusting guidelines and engaging internal or external resources as needed.

Skills

Bilingual (FR/EN)

Excellent communication

Empathetic service

Negotiation

Education

CIP in progress

Tools

NB/PEI Adjuster license

Job description

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Bilingual Claims Adjuster 2 - Auto Physical Damage

Job ID:10313

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS.

Working Business Language: Bilingual in French and English. This role requires regular interaction with members in New Brunswick where the business languages utilized are both English and French. As such, the successful candidate must be fully proficient in English and French.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $53,000 - $65,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

As a Bilingual Claims Adjuster 2, Auto Physical Damage, you will help deliver a fair, consistent, and supportive claims experience for our members. In this role, you will manage moderate to high-complexity auto physical damage claims from initial report through resolution, applying and explaining policy coverages, maintaining accurate claim documentation, and providing timely, proactive service throughout the claims process.

Job Responsibilities

• Guide members through the claims process with empathy, clarity, and professionalism.
• Provide timely, proactive communication by phone, digital channels, and written correspondence.
• Adjust moderate to high-complexity auto physical damage claims accurately, efficiently, and in line with established standards.
• Review policy wordings, assess coverage, and clearly communicate coverage decisions to members.
• Set and maintain accurate loss and expense reserves using information from appraisers, adjusters, repair facilities, and other sources.
• Investigate claims to determine coverage and liability, following adjusting guidelines and engaging internal or external resources as needed.
• Coordinate with vendors and business partners, including appraisers, rental companies, repair facilities, and internal teams.
• Negotiate and communicate claim settlements within authority limits while maintaining a strong member experience.
• Maintain accurate diary management and claim file documentation in line with procedures and standards.
• Stay current on legislative changes, provincial requirements, and industry trends to support compliant claim handling.
• Support catastrophe response plans, including claims outside the regular service area when required.
• Perform other related duties as assigned.

Qualifications

• 3+ years of experience adjusting insurance claims.
• 2+ years of direct auto claims adjusting experience.
• Working toward a Chartered Insurance Professional (CIP) designation.
• Active Adjuster license for New Brunswick and PEI.
• Full professional fluency in French and English, both written and spoken.
• Member-focused, empathetic service approach.
• Strong listening and communication skills.
• Strong investigative and analytical skills, with accurate data entry.
• Strong time management, organization, and prioritization skills.
• Strong negotiation, decision-making, and critical thinking skills.
• Collaborative team player.

Diversity Equity, Inclusion& Belonging At Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.