Bilingual Claim Manager

Robertson & Company Ltd.; Kingston; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian Life Insurance Company is seeking a Bilingual Claims Manager to oversee disability claims. The role requires fluency in English and French, along with strong disability management experience. You will assess claims, conduct interviews, and collaborate with stakeholders. This position is fully remote within Canada, with optional hybrid work arrangements available.

Qualifications

• 3+ years of experience in disability claims management.
• Strong understanding of disability management practices and insurance products.
• Knowledge of relevant provincial employment legislation.

Responsibilities

• Assess eligibility for disability claims by reviewing documentation.
• Manage active claims and conduct telephone interviews.
• Develop case management plans for claims.

Skills

Fluency in English and French

Disability claims management

Communication skills

Organizational skills

Tools

Claims management platforms

Digital tools

Job description

Job Title:

Bilingual Claim Manager



Location:

This position is fully remote within Canada, with optional hybrid work arrangements available based on location.



The Client:

Our client is a leading Canadian Life Insurance Company that operates in the life insurance and financial services sector. They offer a range of insurance products, including life insurance, critical illness insurance, and disability insurance.



What You Will Achieve in This Role:

The Bilingual Claims Manager is responsible for overseeing weekly indemnity and long-term disability claims by applying established best practices in disability management. This includes evaluating claims, managing related costs, and mitigating risk within designated authority limits.



Key Responsibilities:

• Assess and determine eligibility for initial and ongoing disability claims by reviewing medical documentation, job duties, contractual terms, and non-medical factors, in alignment with departmental and industry protocols.

• Proactively manage the duration of active claims using established disability management best practices.

• Conduct telephone interviews with claimants and employers to gather relevant information.

• Maintain clear, timely, and proactive communication with all stakeholders regarding claim status and updates, following departmental service standards.

• Develop and execute detailed case management plans for each claim, focusing on a safe, timely, and sustainable return to work; coordinate with treating physicians and employers, and arrange independent medical assessments or third-party services when appropriate.

• Partner with internal return-to-work specialists to create and oversee individualized return-to-work programs.

• Collaborate regularly with team members to exchange insights, share information, and develop solutions for complex claim scenarios.

• Ensure files are resolved effectively, with outcomes that are timely, appropriate, and aligned with both claimant needs and organizational goals.







What You Must Bring to This Role:

• Fluency in both English and French (spoken and written) is essential.

• 3+ years of experience in disability claims management.

• Strong understanding of disability management practices, insurance products, and relevant legislation.

• Knowledge of relevant provincial employment legislation and legal requirements.

• Excellent judgment and decision-making skills, particularly in complex or escalated claim scenarios.

• Outstanding communication and interpersonal skills, with the ability to collaborate across departments.

• Strong organizational skills and attention to detail, with the ability to manage competing priorities.

• LOMA 280, 290, HIAA, CEBS - GBA are assets

• Proficiency with digital tools and claims management platforms.



Only those who are qualified will be contacted