Bilingual Claim Manager

Empire Life; Canada; Remote; CAD 50,000 - 95,000; Full time

Job summary

Empire Life is seeking a Bilingual Claim Manager for their Group Operation team, offering a chance to manage disability claims while working in a team-oriented environment. This remote position provides impactful work with a strong focus on customer service and includes a competitive salary alongside a comprehensive benefits package.

Benefits

Annual bonus program

Comprehensive employer-funded benefits package

Flexible work arrangements

Four weeks annual vacation

Employer-sponsored wellness programs

Qualifications

• 2+ years work experience in disability claim management.
• Well-developed verbal/written communication and interpersonal skills.
• Ability to analyze, evaluate, negotiate, make decisions and resolve problems.

Responsibilities

• Investigate, evaluate and determine eligibility for claims based on medical information.
• Manage active claims duration by utilizing best practices.
• Collaborate with in-house return to work facilitators to design and monitor return to work programs.

Skills

Bilingualism in French and English

Knowledge of medical terminology

Existence with Disability Management best practices

Education

Post-secondary courses in kinesiology, anatomy, biology, life sciences or rehabilitation

Job description

This range is provided by Empire Life. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,300.00/yr - CA$94,800.00/yr

Location: Remote, or if local to an office, hybrid - Kingston, or North York, or Montreal

Empire life is looking to hire a Bilingual Claim Manager to join our Group Operation team! The Claim Manager applies disability management best practices to effectively manage the payment, expenses and risk associated with weekly indemnity and long-term disability claims within approved authority limits. The incumbent is guided by defined procedural constraints, and works under the moderate supervision of the Manager, Life and Disability Claim Management.

Why pursue this opportunity

• The role - this is a new position and your chance to join a growing team, while being provided the opportunity to make an impact.
• Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
• Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
• Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you’ll be working on

• Investigate, evaluate and determine eligibility for initial and ongoing payment claims based on medical information, job requirements, non-medical factors, contract terms and department/industry protocols within established service standards
• Manage active claims duration by utilizing best practices
• Interview claimants and employers through telephone interviews
• Based on department standards, ensure proactive and timely communication with our customers regarding claim status and developments
• Formulate and implement a detailed case management plan on each file with a focus on a timely, sustainable and safe return to work; interact with and appropriately challenge treating physicians and employers; make referrals for independent medical assessments and third party organizations
• Collaborate with in-house return to work facilitators to design and monitor return to work programs
• Collaborate with team members to exchange ideas, gather information and offer solutions on claims
• Accountable for positive file resolution and appropriate outcomes

What we’re looking for you to have

• Bilingualism in French and English
• 2+ years work experience in disability claim management
• Knowledge of medical terminology and Disability Management best practices/protocols
• Knowledge of relevant provincial employment legislation and legal requirements
• Strong experience with word processing, spreadsheets, email, internet and database software
• Completion of a post-secondary courses in kinesiology, anatomy, biology, life sciences or rehabilitation
• Well-developed verbal/written communication and interpersonal skills
• Well-developed customer relations skills
• Ability to work independently and as a collaborative team member
• Ability to prioritize and balance multiple tasks
• Ability to analyze, evaluate, negotiate, make decisions and resolve problems
• Ability to apply policy terms and adjudication guidelines
• LOMA 280, 290, HIAA, CEBS - GBA are assets
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Insurance

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