Bilingual Case Manager, Intake and Assessment

Canadian Centre for Ethics in Sport / Centre canadien pour l’éthique dans le sport; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A national sports ethics organization is seeking a Case Manager to oversee the intake process for reports submitted to the Canadian Safe Sport Program. The role involves effective case management and collaboration with external agencies, ensuring trauma-responsive and timely support. The ideal candidate will possess a relevant university degree and related experience, alongside strong interpersonal and problem-solving skills. This position is based in Ottawa, and applications are due by September 24, 2025.

Qualifications

• Minimum one year of related experience in intake and preliminary inquiry processes.
• Knowledge of the Canadian sport community and ethical issues in sport.
• Professionalism and sound judgement.

Responsibilities

• Manage intake, follow-up, and provide initial review of assigned complaints.
• Prepare relevant notices and maintain the case management system.
• Contribute to policy development and research efforts.

Skills

Interpersonal skills

Time management

Problem-solving

Conflict resolution

Proficient in Microsoft Office Suite

Education

University degree in law, criminology, or relevant field

Job description

We are seeking candidates who can work from our Ottawa or Winnipeg offices.

Overview of Position

The Case Manager, Intake and Assessment, is responsible for receiving, processing and following up on reports submitted to the Canadian Safe Sport Program (CSSP). This role involves following rules and procedures with the intake of complaints, reports, and requests while ensuring timely responses to reporting persons. The Case Manager manages the initial intake process and preliminary inquiry, ensuring all aspects are trauma responsive, timely, reliable, and procedurally fair. They work with external entities such as law enforcement, child welfare, and other authorities and coordinate with the Victim Support team for cases outside of CSSP jurisdiction.

Duties and Responsibilities

Case Management

• Manage intake, follow-up, and provide initial review of assigned complaints, reports, and requests.
• Gather information and follow up with reporting persons as needed.
• Flag anonymous reports and provide initial assessments to the Senior Manager, Intake and Assessment.
• Identify and escalate reports involving child protection or potential illegality.
• Close inactionable reports with proper documentation and notices.
• Prepare relevant notices and communications as directed.
• Maintain and update the case management system, recommending improvements.
• Support the development of standard operating procedures and best practices.

Coordination with Victim Support

• Work with Victim Support and Support Services Managers on applicable cases.
• Ensure appropriate communication for cases outside CSSP jurisdiction.

Policy Development and Research

• Contribute to CSSP policy development and suggest amendments.
• Provide feedback on internal metrics and case management systems.
• Update the Senior Manager on case load, trends, and issues.
• Support research efforts as needed.

CCES Quality Management System

• Understand the responsibilities within the Quality Management System.
• Comply with quality system processes and suggest revisions as needed.
• Identify and manage risk mitigation strategies.
• Log stakeholder feedback in the Quality Database.

General Responsibilities

• Other duties as assigned by the Senior Manager and/or Director, Intake and Assessment.

Qualifications And Competencies

• University degree in law, criminology or a relevant field, or equivalent experience.
• Minimum one year of related experience.
• Experience in intake and preliminary inquiry processes.
• Team-oriented with a collaborative approach.
• Knowledge of Canadian sport community and ethical issues in sport.
• Professionalism, sound judgement, and leadership skills.
• Strong interpersonal skills and flexibility.
• High confidentiality awareness and data interpretation ability.
• Strong organizational skills and attention to detail.
• Time management, problem-solving, and conflict resolution skills.
• Proficient in Microsoft Office Suite.
• Excellent English communication skills; French preferred.

Application Information

Applications should be submitted electronically via Bamboo HR by September 24, 2025. Only applicants selected for an interview will be contacted.

Equity and Accessibility

The CCES is committed to Canada\'s linguistic duality and the diversity of its people. We welcome applications from all qualified individuals including Indigenous persons, persons with disabilities, members of visible minority groups, and individuals of all gender identities and sexual orientations. Accommodation will be provided upon request throughout the hiring process.