Bilingual Case Manager (French / English) (Gestionnaire de cas)

City of Kingston; Kingston; On-site; Full time

Job summary

The City of Kingston seeks a Bilingual Case Manager to oversee Ontario Works cases, ensuring eligibility determinations and client support. This role includes managing caseloads, fostering community employment opportunities, and administrative functions within a supportive environment focusing on diversity and inclusion.

Benefits

Comprehensive Benefits Plan

Defined Benefit Pension Plan - OMERS

Qualifications

• Experience in case management or social services.
• Ability to manage caseloads effectively.

Responsibilities

• Manage and administer caseloads; provide client support.
• Determine eligibility and entitlement for Ontario Works.
• Monitor compliance with local policies and regulations.

Skills

Client support

Compliance monitoring

Communication

Education

Relevant degree or equivalent experience

Job description

Position Title: Bilingual Case Manager

Department/Division: Housing & Social Services

Reports to: Ontario Works Supervisor

Number of vacancies: 1

Bargaining Unit: CUPE

Hours of Work: 35 hours/week

Rate of Pay: $31.49 - $39.25/Hour

Job Posting Closing Date: July 29, 2025

Comprehensive Benefits Plan
Defined Benefit Pension Plan - OMERS with Employer-matched contributions

Version française ci-dessous

Opening Statement

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.

At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.

As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

Job Summary

Under the general direction of the Ontario Works Supervisor(s), provide OW case management duties: including completion of applications, determination of eligibility, continued development of participation agreements consistent with outcome-based measures, compliance monitoring and related client service and administrative functions.

KEY DUTIES & RESPONSIBILITIES

• Effectively manage and administer caseloads; provide client support, complete applications, determine eligibility and entitlement, complete offsite visits, monitor compliance, and respond to inquiries.
• Develop, maintain and monitor Participation Agreements consistent with outcomes-based measures related to employability and that capitalize on community employment opportunities and initiatives.
• Develop and deliver Employment Assistance program strategies as required, to meet the needs of participants with specific and/or multiple barriers.
• Ensure decisions are compliant with Ontario Works legislation, local policies and other related regulations and directives.
• Contribute to Ontario Works Program performance and outcome targets by organizing, scheduling and completing case management duties and data mapping case activities and outcomes as required.
• Inform participants of the services provided by the Housing & Social Services Department.
• Perform all related administrative functions.
• Other related duties as assigned.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.