Bilingual - Care Team Representative / Représentant de l'équipe d'assistance (Variable Shifts)

Sedgwick; Ontario; Remote; CAD 80,000 - 85,000; Full time

Job summary

Join a leading company as a Customer Service Representative where you'll assist clients with claims processes and ensure excellent service. This role requires strong communication and organizational skills, and offers a supportive work environment with opportunities for growth.

Qualifications

• Three years of call center or customer service experience required.
• High School diploma or GED required.

Responsibilities

• Tracks trends and investigates client feedback.
• Acts as a customer liaison for problem resolution.
• Communicates claims process with clients.

Skills

Communication

Organizational Skills

Interpersonal Skills

Teamwork

Education

High School diploma or GED

Associate degree

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE : To assist customer service representatives in expediting the application by providing claims general information; to track trends; to investigate client feedback both internally and externally; and to assist in developing corrective / preventative action.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Tracks trends, investigates client feedback both internally and externally, and assists in developing corrective / preventative action.
• Participates in cross-functional teams as required.
• Assists in gathering / distribution of internal / external customer product surveys.
• Acts as backup for the Service Center Team Lead.
• Directs workflow and workload assignments for the team.
• Communicates claims process with claimant and client either by phone and / or written correspondence.
• Informs claimants of documentation required to process their claim, the required time frames, payment information and claim status either by phone, written correspondence and / or claims system.
• Participates in and maintains a quality service culture within the customer service team.
• Acts as a customer liaison by assisting the customer with problem resolution related to the application process and service; maintains professional client relationships.
• Enters verbal and written application information that meets both the internal and external customers’ requirements.
• Directs customer calls to the appropriate person.
• Contributes to achieving client driven performance objectives and other service standards.

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

• Shift work availability required (days, evenings and overnight including weekends)
• Performs other duties as assigned.

QUALIFICATION

Education & Licensing

High School diploma or GED required.

Associate degree from an accredited college or university preferred.

Experience

Three (3) years of call center or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Qualifications

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Insurance

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