Bilingual Care Team Coordinator (2025-2138)

Closing the Gap Healthcare; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian healthcare provider is seeking a Bilingual Care Team Coordinator to enhance service delivery in home and community settings. The ideal candidate will possess exceptional communication skills, be organized, and have a passion for customer service, all while supporting healthcare providers and clients effectively.

Benefits

Competitive total compensation package

Group benefits including medical and dental

Generous vacation package

In-depth training and orientation

Performance recognition and appreciation culture

Qualifications

• Bilingual proficiency in French and English is essential.
• Diploma in relevant field preferred.

Responsibilities

• Coordinate and schedule home and community visits.
• Communicate with healthcare providers ensuring service delivery.
• Maintain client interaction logs and schedules.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Education

Diploma from a Community College in Communication, Business Administration, Office Administration, or Medical field

Grade 12 Diploma with related experience

Job description

Join to apply for the Bilingual Care Team Coordinator (2025-2138) role at Closing the Gap Healthcare.

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with high-quality care across various home and community settings.

We are seeking a passionate and dedicated Care Team Coordinator to join our team. In this role, you will coordinate and schedule home and community visits, communicate with healthcare providers, and ensure seamless service delivery while providing empathetic support to clients and providers. Your administrative skills will help keep our operations organized and efficient.

What you will be doing

• Assist and interact with clients, delivering exceptional customer service and support.
• Present information about CTG programs and services to clients to promote engagement and support sales efforts.
• Schedule visits and manage communication between clients and providers, ensuring timely and effective service.
• Assess customer requests accurately and efficiently, addressing them immediately or escalating as appropriate.
• Keep track of all client interactions, schedules, and relevant documentation to maintain a smooth workflow.
• Work closely with an experienced leadership team, benefiting from their guidance and direction as you grow in your role.

Skills Needed For Success

• Exceptional communication and interpersonal skills, with bilingual proficiency in French and English.
• A passion for customer service and a desire to grow within the healthcare industry.
• Commitment to ensuring the confidentiality and privacy of client information at all times.
• Organized with precise attention to detail and efficiency in data entry.
• Knowledge of medical terminology is an asset.
• A diploma from a Community College in Communication, Business Administration, Office Administration, or Medical field.
• Office Administration and/or Grade 12 Diploma with related experience.

What You Can Expect

• Competitive total compensation package.
• Group benefits including medical and dental.
• Generous vacation package.
• In-depth training and orientation to set you up for success.
• A culture of performance recognition and appreciation.
• A commitment to excellence.

Who We Are

Closing the Gap Healthcare (CTG) is a Canadian-owned, award-winning, fully accredited, and publicly funded organization. We are a Team Made for Caring dedicated to providing high-level care across home, community-based, and clinic healthcare services. Our philosophy is based on ethical principles, compassion, and a commitment to meet the highest practice standards.

The Not So Fine Print

We are excited you are considering applying to become a valued member of our “Team Made for Caring”. This position is open to individuals eligible to work in Canada and who meet all the essential requirements. Accommodation will be provided during the recruitment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality, safe environment for our team members and clients. We strongly encourage all new hires to be vaccinated against COVID-19 and Influenza to minimize health risks.

We are committed to the success of all team members. If you need accommodations due to illness or disability, contact Human Resources at [e-mail].

Additional Details

• Seniority level: Entry level
• Employment type: Other
• Job function: Other
• Industries: Hospitals and Health Care