Bilingual Cancellations Agent (French/English)

First Canadian Financial Group; Sherwood Park; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading organization in the insurance sector seeks a Bilingual Cancellations Agent (French/English) to manage customer queries and cancellation requests. The role involves working in-office full-time and requires strong bilingual communication skills. Benefits include an uplift for bilingualism, early Fridays, and comprehensive employee support programs.

Benefits

Employee benefits

Educational assistance and career development

Health and Wellness spending account

On-site gym with free classes

Earned Time-Off Program

Qualifications

• Fluent in English and French with strong verbal and written skills.
• 1-2 years in Administrative/Clerical role in insurance preferred.
• Call center experience is an asset.

Responsibilities

• Answer high volume of calls and e-mails from customers and dealerships.
• Process cancellation requests and ensure refunds are issued correctly.
• Maintain detailed and accurate records.

Skills

Verbal Communication

Written Communication

Customer Service

Detail Orientation

Education

Certificate/Diploma in Administrative Assistant/Business/Insurance

Tools

Microsoft Office

Job description

Bilingual Cancellations Agent (French/English)

Join to apply for the Bilingual Cancellations Agent (French/English) role at First Canadian Financial Group

Bilingual Cancellations Agent (French/English)

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Join to apply for the Bilingual Cancellations Agent (French/English) role at First Canadian Financial Group

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

Job Details

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
  
  

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Cancellation’s Manager, the Bilingual Cancellations Agent (French/English) answers questions regarding the various insurance and mechanical breakdown policies/contracts. This position is required to work Saturdays on a rotational basis shared with the Team.

This is not a remote or hybrid role. The successful candidate will be required to work in office full time from 8:00am to 5:00pm during training and 9:00am to 6:00pm MST once training is complete.

Essential Responsibilities

• Answer a high volume of calls and e-mails from customers and dealerships and provide information regarding the cancellation requirements and eligibility of insurance and mechanical breakdown policies/contracts.
• Log information on calls received and maintain detailed and accurate records.
• Provide cancellation refund quotes to customers and dealerships.
• Verify incoming cancellation documents to ensure all required information is received.
• Contact customers or dealerships to request missing documentation.
• Process cancellation requests and ensure refunds are issued correctly.
• Issue requests for stop payments on cheques and requests for cheques to be re-issued due to stale dates or loan payouts.
• Other duties as assigned.
  
  

Qualifications

• Minimum of 1-2 years working in an Administrative/Clerical position in the insurance industry is an asset.
• Call center experience is preferred and considered an asset.
• Certificate/Diploma in Administrative Assistant/Business/Insurance is preferred.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Ability to work a rotational Saturday/Statutory holiday is required.
• Successful completion of a criminal background check, education verification, and employment reference checks is required before employment.
  
  

Thank you for considering our organization.

A French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Motor Vehicle Manufacturing

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