Bilingual Call Centre Operator Security Guard

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Bilingual Call Centre Operator Security Guard

Business Unit: Security Services

Career Area: Security Guard

Location: Calgary, Alberta, CA

Ready to suit up as a Bilingual Call Centre Operator Security Guard

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Bilingual Call Centre Operator Security Guard, you will be the person spotting threats before they escalate in environments such as a security operations centre, call centers, parking gatehouses, etc.

What's in it for you?

• Competitive hourly wage of $30.50+ comprehensive benefits
• We will invest in you, covering the costs of continuing education through GardaWorld Academy
• Flexible schedules with various shifts available
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities for Bilingual Call Centre Operator Security Guard

• Answer calls on the security landline phone, mobile phones, intercom and radio system.
• Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety.
• Monitor systems and alarms including, but not limited to:
• Security systems
• Closed circuit television (CCTV) cameras
• Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
• Dispatch security alarms, events and activities to all sites.
• Report security incidents and ensure all incidents have been accurately documented in the system and reported to the appropriate individual.
• Track all alarms and resolve any alarms relating to card problems.
• Report on patrols using the shift report template and the electronic tour application.
• Participate in safety meetings.
• Generate attendance reports in the event of an emergency condition.

Qualifications for Bilingual Call Centre Operator Security Guard

• Valid Alberta Security License.
• Fluent in both English and French.
• Hold a high school diploma or equivalent.
• Strong computer and typing skills, proficient with Microsoft Office.
• Experience with monitoring and operation of video and surveillance systems.
• Minimum 1 year experience in Control/Call Centre.
• Flexible to work days and nights; casual; 12 hours shifts.

Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers. If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.