Bilingual Call Centre Agent

Balance Innovations; Ontario; On-site; CAD 1,000; Full time

Job summary

A leading company in customer services seeks a Bilingual Call Centre Agent in Etobicoke, Ontario. The ideal candidate will have strong problem-solving skills, be fluent in French and English, and have experience in customer-facing roles. The role offers flexible shifts with a pay of $27.14 per hour, emphasizing customer satisfaction and efficient issue resolution.

Qualifications

• 2+ years of experience in a call center or customer-facing role.
• Ability to work under pressure in a 24/7 operation.
• Experience working with technology.

Responsibilities

• Address inquiries from internal and external customers via phone and email.
• Troubleshoot technical issues with customers and crew members.
• Collaborate with internal partners to resolve customer requests.

Skills

Bilingual (English and French)

Problem Solving

Effective Communication

Technical Savvy

Team Player

Job description

Bilingual Call Centre Agent page is loaded

Bilingual Call Centre Agent

Apply locations Toronto ON time type Full time posted on Posted 27 Days Ago job requisition id R59030

About the job

The Brink’s National Client Services (BNCS) department is committed to placing the customer at the heart of everything we do, ensuring we deliver exceptional customer experiences. We are seeking passionate individuals to join our team who excel at problem-solving and providing effective solutions.

Availability : The position demands flexibility to work various shifts, including 07 : 00–15 : 00, 08 : 00–16 : 00, 12 : 00–20 : 00, and 13 : 00–21 : 00, from Monday to Friday.

Position : Full-time, in-office (Etobicoke, Ontario)

Key Responsibilities :

• Address inquiries from internal and external customers regarding our products and services via phone and email.
• Troubleshoot technical issues with customers and crew members on critical business matters.
• Collaborate with internal partners to resolve customer requests and concerns promptly.
• Follow specified frameworks and processes to diagnose and resolve issues.
• Deliver specific reports throughout the day.
• Support ad hoc projects and serve as the primary contact for customer outreach.

Must-Have Qualifications :

• Bilingual and fluent in English and French.
• Positive attitude with a drive to improve processes and suggest enhancements.
• 2+ years of experience in a call center, customer-facing role, or help desk environment.
• Calm demeanor, able to work under pressure and meet tight deadlines.
• Ability to pivot quickly between technical issues, billing concerns, phone calls, and emails.
• Team player who believes in collective success.
• Technical savvy, capable of guiding customers to solutions over the phone.
• Effective verbal and written communication skills, delivering concise messages to a wide audience.
• Ability to work in a 24 / 7 / 365 operation with shifts scheduled based on business needs.
• Experience working with technology.

Nice-to-Have Qualifications :

• Experience in the transportation / security industry.

Job Type : Full-time

Pay : $27.14 per hour

Expected hours : 40 per week

Qualifications

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