Bilingual Call Center Manager

BlueSky Personnel Solutions; Mississauga; On-site; CAD 85,000 - 100,000; Full time

Job summary

A staffing agency in Mississauga is seeking an experienced Bilingual Call Centre Manager to lead operations, improve performance, and enhance customer satisfaction. The ideal candidate will have 5-7 years of experience managing call centers and be fluent in both French and English. Responsibilities include setting targets, managing staff, and overseeing quality control. Competitive salary and benefits offered.

Benefits

Competitive salary and benefits

3 weeks of vacation per year

Pension plan

Work for an industry leader

Qualifications

• 5–7 years in a call center management role.
• Strong knowledge of call center operations and metrics.
• High computer literacy and analytical skills.

Responsibilities

• Lead day-to-day operations and drive performance.
• Manage staff and set performance targets.
• Handle escalated customer issues and complaints.
• Support recruitment and training.

Skills

Fluently bilingual in French and English

Leadership skills

Conflict resolution skills

Analytical skills

Strong communication skills

Education

Post-secondary degree or equivalent experience

Job description

15 hours ago Be among the first 25 applicants

Direct message the job poster from BlueSky Personnel Solutions

Our client located in Mississauga is looking for a Bilingual Call Centre Manager to lead day-to-day operations, drive performance, and improve customer satisfaction. This role involves managing staff, setting performance targets, streamlining processes, and handling complex customer issues. You'll be responsible for monitoring quality, reporting KPIs, overseeing recruitment and training, and ensuring high service standards while maintaining budget goals.

Our client offers :

• Competitive salary and benefits
• 3 weeks of vacation per year
• Pension plan
• Work for an industry leader

Key Responsibilities :

• Set and meet targets for efficiency, quality, and customer service
• Analyze call center metrics and implement improvements
• Lead, train, and motivate teams
• Handle escalated customer issues and complaints
• Manage staffing levels and scheduling
• Support recruitment and onboarding
• Identify opportunities to reduce costs and increase profitability

Requirements :

• Fluently bilingual in French and English
• 5–7 years in a call center management role
• Post-secondary degree or equivalent experience
• Strong knowledge of call center operations and metrics
• Excellent leadership, coaching, and conflict resolution skills
• High computer literacy and analytical skills
• Strong communication and interpersonal abilities
• Experience with budgeting and performance reporting

The successful candidate will be required to complete a criminal background check.

BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions.

We thank you in advance for your interest, however, only those selected for a pre-screen and / or an interview will be contacted.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Business Consulting and Services and Consumer Services

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Bilingual Call Center • Mississauga, Peel Region, Canada