Bilingual Breach Coordinator (12-month Maternity Leave Contract)

TransUnion; Ontario; Remote; CAD 55,000 - 75,000; Full time

Job summary

TransUnion seeks a Bilingual Breach Coordinator for a 12-month maternity leave contract. This remote role involves screening clients for breaches, managing customer expectations, and analyzing information to provide professional assistance. The ideal candidate will excel in project management and possess strong communication skills while being fluent in English and French.

Qualifications

• 3-5 years in a client-facing role, preferably in customer service.
• Fluent in English and French.
• Experience with reporting systems is an advantage.

Responsibilities

• Screen and interview clients regarding breaches and identity theft.
• Analyze information and prioritize tasks to meet deadlines.
• Draft proposals for breach services and manage document transfers.

Skills

Project Management

Communication

Analytical Skills

Customer Service

Problem-Solving

Attention to Detail

Collaboration

Tools

MS Office

Reporting Systems

Job description

Bilingual Breach Coordinator (12-month Maternity Leave Contract)

Apply locations: Remote - Ontario | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: 19035835

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we are dedicated to leveraging information to help people make better decisions. As a trusted provider of global information solutions, our mission is to help individuals access opportunities that improve their quality of life, while enabling organizations to optimize risk-based decisions and consumers to understand and manage their personal information.

We provide our employees with tools and resources to explore diverse uses of information, such as helping businesses manage risk, assisting consumers in qualifying for mortgages, and collaborating with law enforcement to enhance community safety.

What You'll Bring:

• Project Management Experience
• 3-5 years in a client-facing role similar to customer service
• Ability to manage multiple tasks at varying paces
• Proficiency with MS Office; tech-savvy
• Experience with reporting systems (e.g., claims/customer management systems) is an advantage
• Strong communication skills, both written and verbal
• Excellent interpersonal skills and active listening
• Ability to collaborate with diverse teams, clients, and departments
• Keen attention to detail
• Analytical and problem-solving skills
• Effective prioritization and organization in high-pressure environments
• Results-driven and customer-focused
• Team player with a collaborative work style
• Self-motivated with minimal supervision
• Fluent in English and French

Impact You'll Make:

Customer Service

• Screen and interview clients regarding breach, fraud, or identity theft
• Analyze information to assess severity
• Prioritize tasks independently to meet deadlines
• Provide professional customer service and assistance
• Manage customer and client expectations
• Serve as a point of contact for clients and internal teams
• Gather and preserve evidence for breach remediation
• Prepare correspondence and liaise with creditors, law enforcement, and agencies
• Clearly communicate services to customers
• Consult with clients on breach incidents and remediation needs
• Escalate incidents requiring further assistance

Administrative

• Identify trends and communicate with relevant parties
• Stay updated on laws related to breach and identity theft
• Draft proposals for breach services
• Participate in project planning and reporting
• Manage document transfers and mailings
• Ensure timely communication and accurate case documentation
• Close resolved incident records and prepare final reports
• Optimize breach/fraud incident processes
• Translate correspondence and reports if necessary
• Provide live language interpretation when needed

This is a remote position, with occasional in-person attendance at events at management's discretion.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion's Internal Job Title: Specialist I, Customer Support Operations