Bilingual Birth Centre Assistant

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 60,000 - 80,000; Part time

Job summary

A healthcare organization in Manitoba is seeking a Client Service Support role, providing vital reception and clinical support services while ensuring a welcoming environment. Responsibilities include managing client information, assisting practitioners, and handling crises. The ideal candidate has a high school diploma and is proficient in both French and English. The position offers flexible hours including evenings and weekends.

Qualifications

• Ability to provide welcoming and inclusive services.
• Familiarity with health information processes.
• Experience handling medical waste and following health guidelines.

Responsibilities

• Welcome and register clients and visitors.
• Maintain security systems and manage disturbances.
• Assist in client assessments and documentation.
• Support practitioners with clinical tasks.

Skills

Reception and registration services

Clinical support

Data entry

Crisis management

Bilingual (French and English)

Education

Completion of high school or equivalent program

Tools

Electronic Medical Record (EMR)

Job description

Requisition ID: 386323

Position Number: [[cust_PCN]]

Posting End Date: August 21, 2025

City: Winnipeg

Employer: Women's Health Clinic

Site: Women's Health Clinic - 603 St. Mary's Avenue

Department / Unit: Ode'imin

Posting Category: Clinical Support

Union: CUPE

Anticipated Start - End Date: 08/25/2025 -

FTE: 0.4

Anticipated Shift: Days; Evenings; Nights; Standby coverage as required; Weekends

Work Arrangement: In Person

Daily Hours Worked: 8 hours

Salary: $20.017, $20.617, $21.234, $21.871, $22.528, $23.204

Rotation Calendar: Days, evenings, weekends, and on call required, 0.4 plus 2 additional on call shifts per pay period

Our Vision, Mission & Values: Women’s Health Clinic (WHC) provides accessible, woman-centred services, creates strategic partnerships and advocates for system change. We work toward the vision of having equitable health and wellness services within and beyond WHC, delivered through a feminist lens. All our work is guided by our values – choice, inclusion, social justice, innovation and integrity.

WHC Expectations: Every employee is expected to contribute to the mission, vision and values of WHC, and the achievement of its strategic plan through collaboration and teamwork. Employees are expected to consistently attend work, function within WHC’s principles of services, contribute to the quality of our services for clients and look for ways to improve our overall effectiveness and enhance client experience. Employees will respect each other, clients and members of the public and create an environment where clients have the information, knowledge and support they need to achieve their individual health and wellness goals.

WHC Promise: WHC will provide employees with a respectful, healthy and safe work environment and compensate and recognize employees in a fair and meaningful way. We will provide employees with opportunities to participate in planning and decision-making and to communicate your concerns, ideas and suggestions. We will listen and be responsive. We will support employee growth and development through a culture of coaching, learning and encouragement.

Position Summary: To provide program and client service support functions in accordance with WHC policies and procedures to maintain consistent and high quality programs and services. Hours of work may include day, evening, weekend and on call hours. Some positions require proficiency in both official languages (French and English).

Job Specific Day To Day Activities:

• Provide welcoming and inclusive reception and registration services to clients and visitors of WHC
• Maintain WHC security systems and procedures and manage disturbances or crises in the reception area and respond to emergency situations; alert practitioners or management of any observed issue with clients or facilities
• Provide health information relevant to clients and their support people and make referrals to other services and or community information if required
• Conduct brief assessments to intake clients and enter client information into the Electronic Medical Record (EMR) in conjunction with EChart
• Provide clinical support to practitioners (physicians, nurses, nurse practitioners, midwives) by completing tasks and document management in the EMR
• Create, update and maintain practitioner appointment templates and schedule appointments
• Support and organize client access to the WRHA Language Access Program
• Prepare and clean clinical areas, group and counselling rooms before and after each client/group
• Clean and maintain clinical equipment and instruments while complying with all infection control and health and safety guidelines
• Process laboratory specimens and perform pregnancy tests (as a delegated function from a medical practitioner) while complying with all infection control and health and safety guidelines
• Handle and dispose of blood, bodily fluids and medical waste (urine, feces, vomit, products of conception and placentas) while complying with all infection control and health and safety guidelines
• Physically assist practitioners in escorting clients and or support people to client service areas and provide orientation to site
• Collect and data enter statistical information for WHC to assist in program planning and evaluation
• Assist with the orientation/training of staff and students
• Handle cash, debit, credit cards and receipts
• Provide on-call clinical services support evenings, weekends and overnight (if required)

Education/Experience:

• Completion of high school or equivalent program of studies