Bilingual Back Office Fire Protection Engineer

Hilti (Canada) Corporation; Oakville; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading engineering solutions company in Ontario seeks a Back Office Fire Protection Engineer. Responsibilities include creating educational materials, training staff, and providing technical support for Hilti Fire Protection products. Candidates should be bilingual in English and French, have a relevant engineering degree, and hold an Engineer in Training (EIT) certificate. This role offers a competitive salary and a comprehensive benefits package.

Benefits

Medical/Dental/Vision insurance

Registered pension plan

Generous Paid Time Off policy

Education reimbursement

Employee Assistance Program (EAP)

Qualifications

• Minimum two (2) years engineering experience required.
• Ability to identify, analyze, and solve technical problems.
• Demonstrated knowledge of building codes for Hilti Fire Protection products.

Responsibilities

• Create customer educational material for Fire Protection products.
• Educate new employees and support technical competency development.
• Conduct Fire Protection trainings for Canadian specific topics.

Skills

Bilingual in English and French

Communication skills

Technical problem-solving

Blueprint reading

Education

Bachelor’s Degree in Engineering or Engineering Technology

Engineer in Training (EIT) certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

What's the role?

The Back Office Fire Protection Engineer is responsible for ensuring that internal teams and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti Fire Protection products and applications solutions. This role provides education and trainings to new and tenured field personnel to support development. This position creates engineering product submittals and customer facing educational material for field personnel to facilitate the sale of these key products.

What does the role involve?

• Create customer educational material for Fire Protection products and applications solutions
• Educate new employees on Fire Protection, and support technical competency development for Account Managers (AM), Firestop Specialists (FPS) and Field Engineers (FE)
• Conduct the Fire Protection trainings for Canadian specific topics for Junior FEs, new FPS and new AMs
• Create engineering product submittals for field personnel to facilitate the sale of key products
• Complete technical reviews to confirm accuracy of French translations for customer facing Fire Protection material
• Provide technical sales and engineering support (verbal and written) regarding application of Hilti products for external customers
• Meet assigned deadlines for project assignments
• Understand and apply approvals and listings for Hilti Fire Protection products correctly in verbal and written communication with customers
• Collect customer data and provide leads to FEs, FPS and AMs to maximize field coverage and penetration
• Complete defined projects (e.g. presentation and intranet development, small testing projects) to support the activities of Hilti Field Engineers and other sales personnel
• Provide Field Engineer territory coverage, as needed
• Additional duties as assigned

What you need is:

• Bilingual in both English and French, required
• Bachelor’s Degree in Engineering or Engineering Technology required – Civil, Structural,Architectural, or Mechanical discipline preferred
• Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and needs to be in hand before applying
• Minimum two (2) years engineering experience required
• Engineer in Training (EIT) certificate required
• Communication (verbal, written, presentation) skills, required; ability to communicate with all levels of internal and external stakeholders, required
• Ability to organize and utilize large amounts of reference information in hardcopy and electronic files
• Ability to identify, analyze, and solve technical problems
• Proven ability to read and understand blueprints, construction specifications, and documents
• Demonstrated knowledge of building codes relative to the application of Hilti Fire Protection products
• Experience Microsoft Word, Excel, and PowerPoint required

Who should apply?

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It’s why we haven’t gone through any waves of layoffs – even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It’s why most of our account managers come from a non-construction background.

Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

What do we offer?

In addition to a competitive base salary and an exciting bonus potential, we offer a robust benefits package including:

• Medical/Dental/Vision effective the first day of the month following employment
• Team member Only coverage premiums paid by Hilti
• Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
• Business Travel Accident paid by Hilti
• Basic Dependent Life Insurance paid by Hilti
• Option Life, AD&D, and Critical Illness for team member and dependents
• Short-term Disability paid by Hilti
• Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Education reimbursement
• Up to five days per year of back-up daycare
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate