Bilingual Automotive Customer Service Rep (French/English) On-Site

Concentrix; Hamilton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading customer service company in Hamilton is seeking a Bilingual Automotive Dealer Parts Specialist to enhance customer experiences and manage inquiries. Ideal candidates should have a high school diploma, strong problem-solving skills, and experience in inventory management. This full-time position offers career growth opportunities and various benefits including medical and dental insurance, along with a supportive work environment.

Benefits

DailyPay option for early access to pay

Health and wellness programs

Networking groups supporting diversity and inclusion

Mentorship programs

Paid time off

Qualifications

• Experience working with Automotive is an asset.
• Proven experience in inventory management or a related field.
• Effective communication skills in both written and verbal forms.

Responsibilities

• Interface with customers and dealers to provide exceptional service.
• Gather information from various groups to find solutions.
• Maintain accurate records of parts transactions.

Skills

Problem Solving

Communication Skills

Analytical Thinking

Research Skills

Order Management

Inventory Management

Education

High School diploma

Tools

Microsoft Office Suite

Job description

Job Title :

Automotive Dealer Parts Specialist Bilingual (French and English) (On-Site)

Job Description

As an Automotive Dealer Parts Specialist Bilingual (French and English) (On-Site), you will interface with customers and dealers through voice, chat, email interactions to provide an exceptional customer service experience. You’ll act as the frontline touchpoint for our elite clientele, handling inquiries, complaints, and providing technical support on automotive issues. As an industry leader and luxury brand, we pride ourselves in delivering outstanding products and services. Our Automotive Dealer Parts Specialist Bilingual (French and English) (On-Site) are brand advocates and deliver a best-in-class experience that supports and strengthens brand loyalty.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Dealer Parts Specialist Bilingual (French and English) (On-Site) position at Concentrix is just the right place for you!

As an Automotive Dealer Parts Specialist Bilingual (French and English) (On-Site), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Understanding Parts Catalogue and Automotive Enthusiast : Familiarity with a parts catalogue and automotive components, including their role in vehicle operation, is highly advantageous.
• Problem Solving Expertise : Strong problem-solving skills are essential for this role. As an automotive parts specialist, you will act as a central hub, gathering information from various groups to find solutions.
• Solution-Orientated Approach : This role requires a solution-orientated mindset, involving investigative work on multiple issues and the ability to integrate findings effectively.
• Research Skills : While not an authoritative position, this role demands excellent research skills to thoroughly investigate issues.
• Analytical Thinking : Ability to analyze problems and outline necessary steps to achieve a positive resolution.
• Communication Skills : Deliver challenging messages with empathy, patience, and clear guidance.
• Order Management : Review and assist with orders, check part availability, use discretion in communicating about ETA issues, support other departments, and guide them in finding and utilizing information.
• Documentation : Maintaining accurate records of parts transactions, including orders, deliveries, and inventory adjustments.
• Collaboration : Work with cross-functional teams and provide actionable insights back to our clients.
• Inventory Management : Efficiently use inventory tools to identify accurate part numbers, specifications based on VIN information.
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Dealer Parts Specialist Bilingual (French and English) (On-Site) role include :

High School diploma

Experience working with Automotive is an asset and preferred

Proven experience in inventory management or a related field.

Effective communication skills in both written and verbal forms

Experience with the Microsoft Office Suite

Must be flexible, detail-oriented, organized, able to multi-task with various tools

Problem-solving skills, detail-oriented with the ability to work independently and under pressure

Proficiency in fast-paced environments

Eagerness to learn new technologies

WHAT’S IN IT FOR YOU

We significantly invest in our people through infrastructure, capabilities, and development programs to ensure long-term success. Benefits include medical, dental, vision insurance, employee assistance programs, retirement plans, paid time off, and paid training days. Additional perks include :

DailyPay option for early access to pay

Networking groups supporting diversity and inclusion

Health and wellness programs

Mentorship programs

Modern office with advanced technology

Company events and celebrations

And more...

REIMAGINE THE BEST VERSION OF YOU!

If this sounds like the right next step, apply today and join over 440,000 global team members calling Concentrix their employer of choice.

Location : CAN Hamilton

Language Requirements : Bilingual (French and English)

Time Type : Full time

Additional Information

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents .

Concentrix is an Equal Opportunity Employer committed to a workplace free from discrimination and harassment, supporting diversity and inclusion in all aspects.

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