Bilingual AR Collections Analyst - National Retail Portfolio / Analyste des comptes clients, re[...]

PepsiCo; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A well-known beverage and snack company in Peel Region is seeking a Retail Accounts Collections Analyst responsible for managing collections and customer relationships. The ideal candidate should have over 2 years of experience in credit and collections, strong analytical and communication skills in both English and French. Join a company committed to competitive compensation and a dynamic culture that supports professional growth.

Benefits

Competitive compensation

Comprehensive benefits

Dynamic and inclusive culture

Professional growth opportunities

Qualifications

• 2+ years in credit and collections, preferably with SAP/S4 Hana AR, managing high-volume retail accounts.
• Strong reconciliation and analytical skills; able to investigate deductions and engage stakeholders.
• Excellent communication skills in French and English.

Responsibilities

• Manage assigned portfolio of accounts, including reconciliations, collections, and support on deductions management.
• Execute collection strategies to improve period-end / monthly DCSO, Cash Flow, and KPIs.
• Liaise with KAMs and BDMs to resolve customer issues and reconciliation matters.

Skills

Credit and collections experience

Reconciliation skills

Analytical skills

Communication skills in French

Communication skills in English

MS Word proficiency

Excel proficiency

SAP experience

Time management

Negotiation skills

Education

Post-secondary diploma/degree in finance or economics

Tools

Oracle AR

SAP/S4 Hana

MS Excel (Pivot, Vlookup)

Job description

Overview

The Retail Accounts Collections Analyst is responsible for the timely collection of an assigned portfolio consisting of national and regional DSD and DWD Retail accounts. Maintaining balances at targeted DCSO, performing vigilant risk assessments, and completing account maintenance reviews accurately and promptly are required to mitigate the risk of bad debt and the impact on cash flow.

What you can expect from us :

• Competitive compensation and comprehensive benefits designed to fit your needs
• A dynamic and inclusive culture that promotes bringing your whole self to work
• Inspiring positive change for people and the planet with sustainability goals
• A supportive team encouraging your professional growth and development

Responsibilities

• Manage assigned portfolio of accounts, including reconciliations, collections, and support on deductions management
• Execute collection strategies to improve period-end / monthly DCSO, Cash Flow, and KPIs
• Liaise with KAMs and BDMs to resolve customer issues and reconciliation matters
• Educate customers on PBC terms and payment/billing options to improve cash flow
• Schedule update calls/reviews with KAMs to build partnerships
• Prepare and send monthly past due invoice packages with proof of delivery
• Follow customer-specific invoicing timelines and requirements with urgency
• Promptly follow up on invalid claims to secure repayment
• Partner with internal teams on pricing, rebate, and quantity issues
• Update customer information promptly for accurate EDI transmissions
• Review Oracle AR, DATB, and EDI reconciliations for missed transmissions
• Participate in month-end risk reports and coaching sessions
• Develop and communicate monthly customer scorecards
• Seek productivity gains to minimize controllable costs

Qualifications

• 2+ years in credit and collections, preferably with SAP/S4 Hana AR, managing high-volume retail accounts
• Strong reconciliation and analytical skills; able to investigate deductions and engage stakeholders
• Excellent communication skills in French and English
• Intermediate to advanced MS Word, Excel (Pivot, Vlookup), and Outlook skills
• Experience in SAP environment preferred
• Post-secondary diploma/degree in finance or economics
• Enrolment in Canadian Credit Institute's CCP program is a plus
• Strong time management and ability to prioritize
• Calm under pressure, tactful, assertive, with negotiation skills
• Good listening skills for issue resolution

Why work at PepsiCo :

Join a global team of innovators at PepsiCo, where everyone’s welcome. You’ll have opportunities to learn, develop, and grow while making a positive impact on people and the planet. Dare for Better.

Survol du poste

L'analyste des comptes clients – recouvrement gère les comptes clients pour assurer leur conformité, recouvre les paiements en souffrance, et collabore étroitement avec les équipes internes pour maintenir les comptes en règle. Le poste a un impact direct sur la trésorerie, le P&L, et le bilan, en maximisant le flux de trésorerie et en atténuant les risques tout en maintenant d’excellentes relations clients.

Responsabilités clés :

• Gérer les comptes débiteurs, assurer le suivi téléphonique et le recouvrement
• Atteindre les objectifs financiers liés aux délais de paiement et résolution des non-conformités
• Suivi des factures impayées et déductions jusqu’à résolution
• Contribuer au bilan en minimisant les pertes liées aux comptes en retard
• Servir de point de contact pour les équipes de vente et de marketing
• Éduquer les clients sur les options de paiement
• Réaliser les rapprochements liés aux déductions non valides
• Participer à la revue des risques mensuelle
• Établir des relations solides avec les partenaires internes
• Collaborer pour résoudre les problèmes clients
• Reconnaître et signaler les risques à la direction
• Soutenir les tâches administratives et la production de rapports

Expérience, compétences et habiletés requises :

• 1 à 2 ans en recouvrement ou rapprochement de déductions, idéalement avec Oracle AR
• Expérience en gestion des déductions, prix, livraison incomplète
• Diplôme en administration, finance ou économie
• Excellentes compétences en communication en anglais et français
• Capacités analytiques et de rapprochement solides
• Compétences en Word et Excel
• Capacité à travailler avec une supervision minimale