Bilingual Application Specialist I

John Brooks; Laval (administrative region); On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Generous benefits package

RRSP with employer matching

Annual health & wellness subsidy

Paid vacation

Job summary

John Brooks Company in Laval, QC invites an Application Specialist I to deliver technical and sales support, prepare requests for quotes, process orders, and recommend products to customers. You will collaborate with suppliers and internal teams to ensure accurate quotes and timely deliveries while supporting project execution.

The role focuses on strong communication, problem solving, and multitasking in a fast-paced environment, with opportunities to grow in a family-owned Canadian company

Qualifications

• College diploma or equivalent in a related field.
• 3 to 6 years of experience in technical sales or inside sales.
• Experience with order entry and quoting systems (Epicor P21 or similar).
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and CRM/ERP basics.

Responsibilities

• Prepare, review, and follow up on customer quotations.
• Provide technical support and product recommendations.
• Process customer orders and monitor status to completion.
• Coordinate with suppliers to ensure timely delivery.
• Deliver after-sales support and nurture customer relationships.

Skills

Technical sales

Customer service

Communication

Problem solving

Multi-tasking

Education

College diploma

Tools

Epicor P21

Microsoft Office

Job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working closely with customers, suppliers, and internal teams, this role helps ensure a high level of service while supporting sales growth, accurate order management, and successful project execution.

Duties & Responsibilities

• Prepare, review, and follow up on customer quotations
• Provide technical support, product recommendations, costing, and proposal development
• Translate customer requirements into accurate product and solution recommendations
• Process customer orders and monitor order status through completion
• Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
• Communicate with customers by phone and email regarding products, orders, and technical inquiries
• Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
• Deliver after sales support to ensure customer satisfaction
• Support business growth by identifying opportunities and strengthening customer relationships
• Prepare proposals based on customer requirements, market conditions, and product offerings
• Maintain accurate records and documentation related to quotes, orders, and projects
• Compile and organize vendor documentation for customer projects
• Support collections and payment follow up activities in partnership with the Accounting team
• Follow established sales processes, systems, and procedures to ensure operational efficiency

Requirements

QUALIFICATIONS

• College diploma in a related field
• 3 to 6 years of experience in a technical sales, customer service, Inside sales, or related role
• Proficiency with order entry and quoting systems (Epicor P21 or similar)
• Understanding of customer service principles and best practices
• Strong verbal and written communication skills
• Strong problem solving and troubleshooting abilities
• Ability to manage multiple priorities in a fast paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong organizational and customer service skills
• Ability to work collaboratively within a team environment

Desirable

• Bilingual (English and French)

WORK ENVIRONMENT

• Fast-paced environment in a dynamic competitive industry
• Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
• Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

Benefits

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we'll provide the tools you need for success. We will help you grow so that we can continue growing.

WHAT'S IN IT FOR YOU?

• Competitive remuneration
• Competitive vacation
• Paid personal day program
• Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
• Company Group RRSP with employer matching
• Annual health & wellness subsidy

FUN FACTS

• The average employee tenure is 9 years
• We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
• We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions