Bilingual Application Specialist I

John Brooks Company; Laval (administrative region); On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive remuneration

Competitive vacation

Paid personal day

Benefits package

RRSP matching

Health & wellness subsidy

Job summary

John Brooks Company seeks an Application Specialist I to provide technical and sales support by preparing quotations, processing orders, and recommending products. You will work closely with customers, suppliers, and internal teams to ensure accurate order management and successful project execution.

The role requires a college diploma and 3–6 years in a related field, with Epicor P21 experience and strong communication skills.

Qualifications

• College diploma in a related field required.
• 3–6 years in technical sales, customer service or Inside sales.
• Proficiency with order entry and quoting systems such as Epicor P21.
• Solid understanding of customer service principles and best practices.
• Strong verbal and written communication skills.
• Problem solving and troubleshooting abilities.
• Ability to manage multiple priorities in a fast paced environment.
• Attention to detail and accuracy.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational and customer service skills.
• Team oriented and collaborative mindset.
• Desirable bilingual (English and French).

Responsibilities

• Prepare, review, and follow up on customer quotations.
• Provide technical support, product recommendations, costing, and proposals.
• Translate customer requirements into accurate product recommendations.
• Process customer orders and monitor status through completion.
• Coordinate with suppliers to ensure timely delivery and issue resolution.
• Communicate with customers by phone and email on products and orders.
• Troubleshoot issues with internal teams and manufacturers.
• Deliver after sales support to ensure customer satisfaction.
• Support growth by strengthening customer relationships and identifying opportunities.
• Prepare proposals based on customer requirements and market conditions.
• Maintain records and documentation for quotes, orders, and projects.
• Organize vendor documentation for customer projects.
• Support collections and payment follow up with Accounting.

Skills

Technical sales

Customer service

Inside sales

Verbal communication

Written communication

Multitasking

Attention to detail

Microsoft Office

Education

College diploma in a related field

Tools

Epicor P21

Job description

WHAT DO WE DO?

We create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working closely with customers, suppliers, and internal teams, this role helps ensure a high level of service while supporting sales growth, accurate order management, and successful project execution

DUTIES & RESPONSIBILITIES

• Prepare, review, and follow up on customer quotations
• Provide technical support, product recommendations, costing, and proposal development
• Translate customer requirements into accurate product and solution recommendations
• Process customer orders and monitor order status through completion
• Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
• Communicate with customers by phone and email regarding products, orders, and technical inquiries
• Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
• Deliver after sales support to ensure customer satisfaction
• Support business growth by identifying opportunities and strengthening customer relationships
• Prepare proposals based on customer requirements, market conditions, and product offerings
• Maintain accurate records and documentation related to quotes, orders, and projects
• Compile and organize vendor documentation for customer projects
• Support collections and payment follow up activities in partnership with the Accounting team
• Follow established sales processes, systems, and procedures to ensure operational efficiency

QUALIFICATIONS

• College diploma in a related field
• 3 to 6 years of experience in a technical sales, customer service, Inside sales, or related role
• Proficiency with order entry and quoting systems (Epicor P21 or similar)
• Understanding of customer service principles and best practices
• Strong verbal and written communication skills
• Strong problem solving and troubleshooting abilities
• Ability to manage multiple priorities in a fast paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong organizational and customer service skills
• Ability to work collaboratively within a team environment

DESIRABLE

• Bilingual (English and French)

WORK ENVIRONMENT

Fast-paced environment in a dynamic competitive industry

Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings

Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country.

Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we'll provide the tools you need for success. We will help you grow so that we can continue growing.

WHAT'S IN IT FOR YOU?

• Competitive remuneration
• Competitive vacation
• Paid personal day program
• Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
• Company Group RRSP with employer matching
• Annual health & wellness subsidy

FUN FACTS

The average employee tenure is 9 years

We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays

We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions