Bilingual Appeals Officer

Government of Manitoba; Winnipeg; On-site; CAD 65,000 - 85,000; Full time

Job summary

Join a leading public service organization as an XO3 Administrative Officer 3 in Winnipeg. This full-time role encompasses efficient case management, thorough documentation review, and complex stakeholder interactions, all while ensuring an exemplary public service reflective of diverse communities. Candidates are expected to be fluently bilingual in French and English, with strong problem-solving capabilities and excellent communication skills.

Benefits

Comprehensive benefits package including health care and pension plan

Training and career development opportunities

Qualifications

• Fluently bilingual in French and English is essential.
• Case management and strong analytical skills are necessary.
• Experience working independently with minimal supervision.

Responsibilities

• Review and assess appeal files, ensure documentation is complete.
• Provide information on Commission policies to appellants and representatives.
• Identify and resolve issues prior to hearings.

Skills

Problem-solving

Analytical skills

Organizational skills

Attention to detail

Written communication in English

Written communication in French

Verbal communication in English

Verbal communication in French

Interpersonal skills

Job description

XO3 Administrative Officer 3

Regular/full-time

Public Service Delivery

Automobile Injury Compensation Appeals Commission, Consumer Protection

Winnipeg MB

Advertisement Number: 44322

Salary(s): XO3 $65,704.00 - $84,107.00 per year

Closing Date: July 20, 2025

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

Candidates who do not meet all essential criteria may be considered on an underfill basis at a commensurate rate of pay.

The Manitoba government has a comprehensive benefits package which includes extended health care, health spending account, dental care, vision care, long term disability insurance, group life insurance and defined pension plan. Training and career development opportunities are also available for employees. To be considered for this competition you must submit an application form along with your resume. See below for further instructions. To be considered for this competition you must submit an application form. See below for further instructions.

Conditions of Employment:

• Must be legally entitled to work in Canada
• Must be able to provide and maintain a satisfactory Criminal Record Check with Vulnerable sector search.
• Must be fluently bilingual (French and English).
  
  

Qualifications:

Essential:

• Case management experience including collecting, researching, analyzing and summarizing written medical/paramedical/legal material.
• Strong problem-solving and analytical skills used to develop solutions.
• Strong organizational skills with the ability to establish priorities in order to meet tight deadlines and manage a high volume of work.
• Demonstrated attention to detail ensuring accuracy of work.
• Experience working independently with minimal supervision.
• Strong written skills in English with the ability to develop and edit complex documents.
• Strong written skills in French with the ability to develop and edit complex documents.
• Strong verbal communication skills in English.
• Strong verbal communication skills in French.
• Excellent interpersonal skills with experience in building relationships with internal and external stakeholders.
  
  

Desired:

• Knowledge of body injury claims, and the medical and legal terminology used in these cases.
• Knowledge of the principles of procedural fairness and natural justice.
• Knowledge of the MPIC Act, PHIA, FIPPA and the Human Rights Code.
  
  

Duties:

Under the direction of the Director of Appeals, performs complex, specialized and responsible administrative work involving a high degree of initiative, special training and responsibility including the review and assessment of appeal files. The review consists of ensuring that documentation on the case files is complete, obtaining missing information, summarizing files for use at the appeal hearing, and identifying file/case problems. Provides information respecting Commission’s policies and procedures to Appellants, representatives (Claimant Advisers & lawyers) and to the Respondent MPIC. Identifies parties’ impediments to hearings & works with the parties to ensure that outstanding matters are resolved prior to the hearing.

Apply to:

Advertisement # 44322

Talent Acquisition - Executive Recruitment

Human Resource Services

608-330 Portage Avenue

Winnipeg, MB , R3C 0C4

Phone: [phone]

Fax: [phone]

Email: [e-mail]

To be considered for this competition you must submit an application form. Complete the application form at the link below or contact Human Resource Services under “Apply to” to request a copy of the application form. The selection board will rely only on information provided in this form to determine whether a candidate will be invited for further assessment. Note: You are not required to submit a cover letter, but may be asked to submit a resume, references, or other documentation at a later point if invited for further consideration.

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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