Bilingual Analyst (French/English), Fraud Inbound and Detection

BMO Financial Group; Montreal; Hybrid; CAD 37,000 - 70,000; Full time

Job summary

Join a forward-thinking company as part of the Financial Crimes Unit, where you'll have the opportunity to protect customers and communities. This hybrid role involves conducting investigations, analyzing data, and providing expertise on financial crime management. You'll collaborate with industry leaders to enhance security measures and ensure compliance with regulations. If you're bilingual in French and English and possess strong analytical and communication skills, this position offers a unique chance to grow and make a positive impact from day one.

Benefits

Performance incentives

Health insurance

Tuition reimbursement

Retirement plans

Bonuses

Qualifications

• Fluency in French and English is required.
• Knowledge of risk, regulations, and compliance in financial crimes is an asset.

Responsibilities

• Conduct investigations to identify and report on financial crimes.
• Monitor and analyze data from detection systems to determine actions.
• Generate reports and analyze data for insights and recommendations.

Skills

Bilingual French & English

Banking experience

Call Center experience

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Job description

Application Deadline:

05/15/2025

Address:

105-119-129 rue St-Jacques O

Job Family Group:

Customer Shared Services

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from industry leaders, join a team building the 21st-century model for security, and help grow the good by protecting our customers and communities.

• Customer Contact Centre role
• Bilingual French & English – Required
• Banking experience – Preferred
• Call Center experience – Preferred
• Hybrid role

Schedule: Weekends included, Day shift starts at 9 AM - 11 AM EST

Responsibilities include conducting investigations to identify, assess, decide, and report on activity indicating exposure to financial crimes. Ensuring evaluations, documentation, management, and escalation follow standard procedures. Providing expertise and oversight of criminal risk through disciplined, intelligence-based detection and research aligned with risk frameworks to ensure compliance and support analysis and insights generation.

• Develop recommendations for process and customer service improvements.
• Stay updated on financial crimes risk trends, regulations, and compliance standards.
• Monitor and analyze data from detection systems, tools, reports, or manual sources to evaluate and determine actions.
• Support evidence collection for incident reports, loss prevention, litigation, management info, and process improvements.
• Maintain case files and document investigative actions.
• Understand financial crime management processes, frameworks, and techniques.
• Generate reports, dashboards, and analyze data for insights and recommendations.
• Execute routine service tasks within service level agreements.
• Notify and instruct stakeholders about incidents as needed.
• Handle escalations and complex tasks within rules/limits.
• Analyze issues and determine next steps.
• Additional responsibilities may be assigned as needed.

Qualifications:

• Knowledge of risk, regulations, and compliance in financial crimes (asset).
• Knowledge of banking products, services, processes, and organization (asset).
• Strong verbal and written communication skills.
• Good organizational, collaboration, and team skills.
• Analytical and problem-solving skills.

You must be fluent in French and English to support clients and team members both inside and outside Quebec.

Salary:

$37,500.00 - $69,500.00

Pay Type:

Salaried

Salaries vary based on location, skills, experience, education, and qualifications, and may include commissions. Part-time salaries are pro-rated. The listed salary for commission roles is a target for the first year.

BMO offers a comprehensive compensation package including performance incentives, bonuses, health insurance, tuition reimbursement, insurance, and retirement plans. More details at https://jobs.bmo.com/global/en/Total-Rewards.

About Us

At BMO, our purpose is to "Boldly Grow the Good" in business and life, creating positive change for customers, communities, and our people. We foster innovation, support growth, and help you make an impact from day one with training, coaching, and development opportunities.

Learn more at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable, and accessible workplace. Accommodations are available upon request. To request accommodations, contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes unless directly from candidates. Resumes sent unsolicited will be considered BMO property. Agencies must have a valid contract to submit resumes.