Bilingual Administrator, Registration & Renewals

Nevian Consulting & Placement Services Inc.; Canada; Hybrid; CAD 61,000 - 63,000; Full time

Job summary

A regulatory body in downtown Toronto is seeking an experienced bilingual Administrator for Registration & Renewals. This full-time, permanent position offers a hybrid work model and a salary range of CAD 61K to 63K. The successful candidate will handle applications, communicate in both French and English, and provide exceptional customer service.

Benefits

Health care spending account

RRSPs after one year

3 weeks vacation + PPT days

Qualifications

• Minimum two years experience in office administration or equivalent.
• Verbal and written proficiency in French is required.
• Experience in customer service is essential.

Responsibilities

• Support applicants with the registration process and address inquiries.
• Review applications for compliance with registration requirements.
• Assist with renewal and reinstatement of registration certificates.

Skills

Customer Service

Bilingual Communication

Initiative

Collaboration

Education

Post secondary diploma or degree in office administration

Tools

Microsoft Dynamics 365

Job description

61K - 63K

Benefits Included

Account Manager Marijke Kanters

Description

Brand new opening for an experienced bilingual Administrator, Registration & Renewals with our client, a regulatory body based downtown Toronto. This is a full time, permanent role. Hybrid position - 2 days work from home. Salary 61K - 63K, full benefits after 3 months (health care spending account), , RRSP’s after one year, 3 weeks vacation + PPT days. Hours: Monday - Friday (9.00 am - 5.00 pm)

Responsibilities

• First point of contact for all individuals who are contacting the College, supports applicants with the application process and assists registrants with services related to their registration
• Be the front-linerepresentative for the College and address all general inquiries (telephone, email, etc) from key individuals and groups
• Effectively communicate and correspond in both language with applicants and registrants regarding the College’s registration and renewal processes
• Review, assess and track social work and social service work degree/ diploma applications and supporting documents for registration to determine compliance with registration requirements
• Escalate complex files when appropriate for additional review
• Support registrants with renewal and reinstatement of their certificates of registration
• Review and process requests from applicants and registrants and update the database accordingly
• Review, assess and track professional corporation applications and renewals and ensure compliance with the regulatory requirements
• Perform any other duties as assigned by supervisor or manager

Qualifications

• A post secondary diploma or degree in office administration or another related field; or equivalent combination of education and related experience
• Minimum two years experience in office administration or equivalent
• Verbal and written proficiency in French is required
• Established experience with providing excellent customer service, including handling inquiries, resolving issues, and maintaining positive relationships, especially in challenging situations
• An aptitude for taking initiative and cultivating collaboration in a team environment
• Demonstrated proficiency working with relational databases, specifically Microsoft Dynamics 365, is an asset