Bilingual Administrator, Registration and Renewals

Ontario College of Social Workers and Social Service Workers; Toronto; Hybrid; CAD 61,000 - 64,000; Full time

Job summary

The Ontario College of Social Workers and Social Service Workers is seeking a Bilingual Administrator for its Registration and Renewals team. This full-time position requires strong communication skills in English and French, a focus on customer service, and offers a competitive salary. The role includes administrative duties and is essential for assisting applicants and registrants. The College provides a supportive work environment with professional growth opportunities.

Benefits

Generous vacation and paid time off offerings

Supportive work-life flexibility and hybrid work model

Professional growth opportunities through courses and conferences

Competitive benefits package

Early office closure before long weekends

Qualifications

• Minimum two years experience in office administration or equivalent.
• French verbal and written proficiency required.
• Experience in customer service and handling inquiries.

Responsibilities

• Be the frontline representative for the College, addressing inquiries.
• Support applicants in the registration process.
• Review and track applications for registration compliance.

Skills

Customer Service

Communication in English

Communication in French

Organizational Skills

Collaboration

Education

Post-secondary diploma or degree in office administration

Tools

Microsoft Dynamics 365

Job description

With over 31,000 registrants, the Ontario College of Social Workers and Social Service Workers (“the College”) is the regulatory body for social workers and social service workers in Ontario. Accountable to the Ministry of Children, Community and Social Services, the College’s ongoing mandate is to instill confidence that the professions provide safe, ethical and high-quality service for the well-being of the public. The College is committed to regulating Ontario’s social workers and social service workers by upholding ethical and professional practice.

Are you interested in joining a dynamic team dedicated to protecting the public and promoting ethical and professional practice? Are you a highly motivated professional looking for a challenge? Take the next step in your career with us.

The Role: Bilingual Administrator, Registration and Renewals

We are seeking a Bilingual Administrator to join our Registration and Renewals team. The role requires an exceptionally customer service focused and collaborative professional with strong communication skills in both English and French. Reporting to the Supervisor, Registration and Renewals, the ideal candidate has excellent organizational skills, attention to detail, and the ability to collaborate effectively. In this role, the incumbent acts as the first point of contact for all individuals who are contacting the College, supports applicants with the application process and assists registrants with services related to their registration.

Specific Duties and Responsibilities

What you will be doing in the role:

• Be the frontline representative for the College and address all general inquiries (telephone, email, etc.) from key individuals and groups.
• Effectively communicate and correspond in both languages with applicants and registrants regarding the College’s registration and renewal processes.
• Review, assess and track social work and social service work degree/diploma applications and supporting documents for registration to determine compliance with registration requirements. Escalate complex files when appropriate for additional review.
• Support registrants with renewal and reinstatement of their certificates of registration.
• Review and process requests from applicants and registrants and update the database accordingly.
• Review, assess and track professional corporation applications and renewals and ensure compliance with the regulatory requirements.
• Perform any other duties as assigned by supervisor or manager.

What you will bring to the role:

• A post-secondary diploma or degree in office administration or another related field; or equivalent combination of education and related experience.
• Minimum two years experience in office administration or equivalent.
• Verbal and written proficiency in French is required.
• Established experience with providing excellent customer service, including handling inquiries, resolving issues, and maintaining positive relationships, especially in challenging situations.
• An aptitude for taking initiative and cultivating collaboration in a team environment.
• Demonstrated proficiency working with relational databases, specifically Microsoft Dynamics 365, is an asset.

Our Core Values

Ethical: Behaving in a manner that is equitable, inclusive, respectful, king and upholds the dignity of all individuals.
Accountable: Serving and protecting the public by remaining responsible, responsive and transparent.
Effective: Conducting and providing service in a timely, efficient and impactful manner.
Community-centred: Collaborating with diverse perspectives, interests, and identities to ensure voices are heard, valued, included, and respected.

What we offer:

• The position is full-time, permanent.
• Hiring salary range $61,475 – $63,959.
• Downtown Toronto office (directly on Line 2 of the TTC).
• Generous vacation and paid time off offerings.
• Supportive work-life flexibility and a hybrid work model.
• An additional week of paid time off as the College closes between December 25th and January 1st and early office closure on the Friday before a long weekend.
• Competitive benefits package including enhanced coverage for mental health practitioners, parental leave top-ups and generous Health Care Spending Account.
• Investing in your professional growth through courses, conferences, cross-departmental projects and collaboration.
• The opportunity to be part of an amazing team doing important work!

While all responses are appreciated and will be handled with the strictest confidence, only those being considered for interviews will be contacted.

APPLY NOW!

The Ontario College of Social Workers and Social Service Workers strives to be diverse, inclusive, fair and equitable and to create an accessible, barrier-free workplace.

If you require Code-protected accommodation at any time during the recruitment process or if you are unable to apply to this position due to a requirement, email us at [e-mail] with subject line “Bilingual Administrator, Registration and Renewals” or call 877-828-9380 x207.