Bilingual Administrative Assistant-Priority Populations

South-East Ottawa Community Health Centre; Ottawa; On-site; CAD 40,000 - 50,000; Part time

Job summary

A community health organization in Ottawa is seeking an Administrative Assistant for its Preventative Care & Wellness Clinics. The role involves supporting a diverse range of clients, managing appointments, and ensuring smooth clinic operations. Ideal candidates will have experience in a primary care setting and will be proactive problem-solvers. Flexibility to work evenings and weekends is required.

Qualifications

• Minimum 2 years’ experience in a primary care setting.
• Experience with client intake and socio-demographic information collection.
• Proficiency in Microsoft Office and data entry.

Responsibilities

• Greet clients and maintain records accurately.
• Schedule appointments and manage clinic operations.
• Support data entry and administrative tasks.

Skills

Organizational skills

Interpersonal skills

Attention to detail

Proactive problem-solver

Flexibility in working hours

Communication skills

Education

Post-secondary training in office management

Experience in a primary care setting

Tools

Microsoft Office

PS Suite

EPIC (electronic health records)

Job description

Internal / External JOB POSTING

Administrative Assistant, Priority Populations

Contract- Relief

Start Date : September 2025

S outh-East Ottawa Community Health Centre (SEOCHC) is a non-profit, community-governed organization that provides a range of multi-disciplinary services to clients, including primary care, health promotion, social services, community and resource development and advocacy to address the social determinants of health. Our services and programs are designed to meet the needs of our community.

SEOCHC is excited to launch our Preventative Care & Wellness Clinics for Priority Populations and we are looking for an exceptional Administrative Assistant to join our team and support us in delivering accessible, equitable and high-quality care to priority populations in our community. At the heart of our mission is providing low or no-barrier access to primary care for unattached and poorly attached individuals in our catchment and beyond. The priority populations include the African, Caribbean, and Black (ACB) communities, other racialized communities, 2SLGBTQIA+ communities, newcomers, and other underserved groups. The Preventative Care & Wellness Clinics will provide locally informed, culturally responsive interventions and clinical care with a focus on preventative care including proven cancer and chronic disease screening models. We will be working with community stakeholders and partners in designing our service and we are looking for an Administrative Assistant that has flexibility to work evenings and weekends in addition to regular workdays.

SEOCHC is seeking a highly skilled and motivated Administrative Assistant who is organized, proactive and committed as casual / relief staff to create a positive and welcoming experience for all clients. As an essential part of the Preventative Care & Wellness Clinics team, the administrative assistant will play a critical role in ensuring the clinics operates smoothly and efficiently. The role requires a high level of professionalism, strong interpersonal skills, and a deep understanding on the importance of equity, diversity and inclusion when working with equity-deserving populations.

KEY RESPONSIBILITIES :

• Greet clients, serve clients with professionalism and respect
• Complete intake of new clients, collection socio-demographic information
• Schedule and manage clinic appointments for all team members, ensuring efficient flow
• Answer phone calls and respond to client inquiries regarding services
• Maintain accurate records, forms, and documentation in compliance with protocols
• Coordinate with team to ensure smooth operations and timely communication
• Monitor clinic supplies and place orders as needed to ensure sufficient stock
• Support data entry, reporting and administrative tasks related to program operations
• Take minutes during team meetings and support follow-up with action items
• Maintain safe, organized and welcoming clinic environment for all clients
• Uphold SEOCHC’s commitment to equity and cultural responsiveness

DESIRED QUALIFICATIONS :

Post-secondary training and / or experience in office management, medical secretarial or a related program with at least 2 years’ experience in a primary care setting

Aligned and extremely familiar with principles of harm reduction, cultural humility & safety and non-judgmental approaches when working with vulnerable clients

Experience completing administrative tasks supporting clinicians and creating efficient workflows for the team

Experience with ordering, tracking, and monitoring medical supplies

Experience with supporting new client intakes, collection of socio-demographic information

Proactive problem-solver with strong attention to detail

Comfortable providing support to clients in a variety of settings and engaging clients who may take time to build trust

Excellent communication and organizational skills

Ability to ensure client privacy and confidentiality

Proficiency in Microsoft Office, document management, and data entry

Word processing speed of a minimum of 50 w.p.m.

General knowledge of medical terminology

Vulnerable sector screening completed within the last 12 months

Familiarity with PS Suite, EPIC (electronic health records) and other digital health tools

English, French, and additional languages (Somali, Arabic, Spanish, Nepali, Kirundi, Pashto, Tigrinya, and others) will be an asset.

Ability to work flexible hours including evenings and weekends

Please submit your resumes with a cover letter to HR . We will consider candidates on a rolling basis.

Human Resources

South-East Ottawa Community Health Centre

SEOCHC is committed to employment equity and values diversity in the workforce.We thank all candidates for their interest, only those selected for an interview will be contacted.Candidates with a disability requiring accommodation during the interview process should advise Human Resources so arrangements can be made

J-18808-Ljbffr