Bilingual Administrative Assistant

Altis Recruitment; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Ottawa is seeking a Bilingual Relocation Advisor (French + English) to provide comprehensive relocation support. This full-time role involves conducting planning sessions, managing expenses, and ensuring customer satisfaction through various communication channels. Ideal candidates will demonstrate strong customer service skills, organization, and a commitment to diversity.

Qualifications

• Commitment to inclusion, authenticity, and diversity.
• Experience working in a fast-paced environment.
• Proactive in identifying opportunities for improvement.

Responsibilities

• Provide relocation assistance via email, phone, and live chat.
• Conduct planning sessions tailored to different move types.
• Review and manage relocation expenses for accuracy.

Skills

Customer service skills

Communication skills

Time-management skills

Bilingual (English / French)

Job description

Overview

We are looking for individuals who are passionate about providing high quality service and supporting individuals during a significant life transition.

Job Title : Bilingual Relocation Advisor (French + English)

Location : Onsite – Ottawa, Ontario

Security Requirement : Eligibility to obtain an enhanced Security Clearance (provided by the Government of Canada)

Pay rate : $22.00 / hour

Schedule : Full-time, Monday–Friday with rotating monthly shifts.

• 8:00 AM – 4:30 PM (EST)
• 9:30 AM – 6:00 PM (EST)
• 11:30 AM – 8:00 PM (EST)

Relocation Support & Communication :

Provide comprehensive relocation assistance to transferees via email, phone, and live chat, addressing inquiries related to benefits, entitlements, expense management, and use of the secure relocation portal.

Planning & Advisory Sessions :

Conduct 30-minute planning sessions (via phone or video) tailored to different move types including Initial Assignment, On Assignment, Domestic, Unaccompanied, and First Moves. Deliver clear explanations of relevant policies, procedures, and expense guidance.

Expense Management :

Review, manage, and process relocation expenses, including cash advance requests and expense reimbursement claims, ensuring timely and accurate handling in accordance with policy.

Documentation & Case Management :

Maintain accurate and detailed case notes for each transferee interaction within their relocation file, ensuring consistency, traceability, and compliance with service standards.

Administrative & Operational Support :

Perform various administrative duties to support overall Contact Centre operations, contributing to process efficiency and customer satisfaction.

To succeed in this role, you should :

• Demonstrate a commitment to inclusion, authenticity, and diversity.
• Possess strong customer service and communication skills across video calls, chats, emails, and phone.
• Be highly organized with strong time-management skills to handle multiple requests across various clients.
• Have experience working in a fast-paced environment, delivering services that meet or exceed service level agreements.
• Be a self-starter with the initiative and drive to succeed.
• Work well independently and in a team, using sound judgment to make effective decisions.
• Be bilingual (English / French), which is highly advantageous.
• Be proactive in identifying opportunities for improvement and contribute to continuous service enhancements.

Company Description

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of: Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.