Bilingual Administrative Assistant

CEP Forensic; Ottawa; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Team events

Health benefits

Dental and vision

Job summary

CEP Forensic in Ottawa seeks a dedicated Bilingual Administrative Assistant to join our team. You will handle reception tasks, create and manage files in Salesforce, and coordinate documentation for investigations.

Fluent English and French, strong organizational skills, and the ability to multitask in a fast-paced environment are essential. This role supports investigators and staff, with opportunities for growth in a professional setting.

Qualifications

• Office Administration Diploma or equivalent combination of education and experience.
• Proficient in Microsoft Word; strong MS Office skills.
• Excellent written and spoken English and French.
• Ability to manage multiple tasks and meet deadlines under pressure.
• Experience with Salesforce is an asset.

Responsibilities

• Handling reception duties, including receiving new mandate requests via the CEP website or by phone, posting them in the dispatch system, creating new files in Salesforce, sending confirmation emails to clients.

Skills

Bilingual English/French

Organizational skills

Multitasking

Customer service

Communication

Education

Office Administration Diploma

Tools

Salesforce

Microsoft Office

Job description

Are you detail-oriented, bilingual in English and French, and passionate about supporting a dynamic team? If so, CEP Forensic could be the perfect place to grow your career.

We are currently seeking a dedicated and organized Bilingual Administrative Assistant to join our Ottawa office. If you thrive in a fast-paced environment, enjoy multitasking, and take pride in contributing to a collaborative and professional team, we would love to hear from you.

Founded in 1972 by three engineers specialized in electrical failures and fire investigations, CEP Forensic has grown to over 230 professionals across9 10 offices throughout Canada. With more than 50 years of experience and over 125,000 cases handled, CEP experts are trusted by insurers or legal professionals to determine the causes of losses and failures in various fields, including Fire Investigation, Electrical Engineering, Mechanical and Biomechanical Engineering, Structural and Civil Engineering, Materials Engineering, Metallurgy, Collision Reconstruction, Chemistry and Chemical Engineering, and Environmental Science.

Your Role

• Handling reception duties, including, receiving new mandate requests via the CEP website or by phone, posting them in the dispatch system, creating new files in Salesforce, sending confirmation emails to clients.
• Reviewing, formatting, and sending investigation-related documents: (correspondence and technical reports).
• Providing administrative support to investigators and other team members.
• Coordinating and maintaining accurate administrative records for various files.
• Communicating with clients to update file information when needed.
• Monitoring project lifecycles through to billing and closure.

Your Experience

• Office Administration Diploma or equivalent combination of education and experience.
• Strong computer skills and experience with Microsoft Office. Microsoft Word proficiency is essential.
• Excellent written and spoken English and French.
• Strong communication and interpersonal skills.
• Ability to manage and prioritize multiple tasks and meet deadlines under pressure.
• Demonstrated ability to work productively with frequent interruptions.
• A proactive, organized, and detail-oriented mindset.
• A commitment to providing excellent internal and external customer service.
• Experience with Salesforce is an asset.

We're not just looking for someone who checks all the boxes - we're looking for someone who takes pride in their work, enjoys being part of a team, and is passionate about organization and communication. Supporting roles are key to the team's success, and we value individuals who take pride in contributing to collective goals.

What We Offer

• A supportive and fun work environment where collaboration is key.
• Comprehensive benefits: health, dental, and vision care, psychological support and employee assistance programs for employees and their families, telemedicine services, wellness and home office allowances, several paid leaves (including your birthday), social events and team-building activities for employees, and much more.
• The opportunity to work with an exceptional team of professionals.