Bilingual Administrative Assistant

Ernst & Young Advisory Services Sdn Bhd; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

At EY, you have the opportunity to shape your career while contributing to a supportive team culture. The Bilingual Administrative Assistant role involves managing client engagements and supporting administrative functions. You'll work in a dynamic environment, ensuring excellent service delivery while developing your skills and advancing your career.

Benefits

Medical, dental, and prescription coverage

Defined contribution pension plan

Generous vacation policies and paid holidays

Wellness programs

Opportunities for skill development

Qualifications

• Fluency in French and English required.
• Experience in a professional services firm is ideal.
• Commitment to contributing to team culture is essential.

Responsibilities

• Support client engagement management process including tracking time and expenses.
• Assist in managing the billing process and creating reports.
• Organize meetings and coordinate travel logistics.

Skills

Time management

Organizational skills

Communication

Customer satisfaction

Change management

Education

Post-secondary education

Tools

Word

Excel

PowerPoint

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. Join us to create an exceptional experience for yourself and contribute to a better working world for all.

The opportunity

You will join our Enterprise Support Services (ESS) team, supporting vital business enablement functions that keep our organization running smoothly. As a driven administrative professional, you will collaborate across teams to provide the knowledge, resources, and tools necessary for EY to deliver outstanding service to our clients, succeed in the marketplace, and support EY’s growth and profitability.

The Business Services Group (BSG) is seeking a Bilingual Administrative Assistant who will serve as a trusted advisor to our client-serving managers and senior managers. You will be responsible for supporting customer requests through our national queue, demonstrating a solution-oriented approach.

Your key responsibilities

1. Engagement support: Support the client engagement management process, including tracking and reporting time and expenses as needed.
2. Financial management support: Assist engagement teams with reports and manage the billing process.
3. Document preparation & management: Create and format documents and presentations following EY branding standards.
4. Travel arrangements: Provide travel options, book air and ground travel using our online system, and coordinate logistics.
5. Meeting & event coordination: Organize meetings and events, including technology and catering arrangements.

Overtime may be required as needed.

Skills and attributes for success

• Commitment to contributing to a strong team culture.
• Ability to effectively meet customer needs and ensure customer satisfaction.
• Maintain professionalism and effectiveness during changes in work tasks or environment.
• Work efficiently in a fast-paced, deadline-driven environment.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Ability to develop and maintain relationships to leverage expertise.
• Sound judgment regarding confidential and sensitive matters.
• Proven ability to meet multiple and unexpected deadlines.
• Experience with change management and process redesign.
• Motivated to continuously learn and improve.

To qualify for the role, you must have

• Post-secondary education and/or relevant experience.
• Proficiency in Word, Excel, and PowerPoint, with the ability to learn customized software/tools.
• Fluency in French and English, as interaction with clients nationally and globally is involved.

Ideally, you’ll also have

• Basic understanding of financial principles related to billing of chargeable time.
• Experience in a professional services firm.

What we offer

We provide a competitive compensation package, including performance-based rewards and a comprehensive Total Rewards program. Benefits include medical, dental, and prescription coverage, a defined contribution pension plan, generous vacation policies, paid holidays, personal days, and wellness programs.

• Support and coaching from industry-leading colleagues.
• Opportunities to develop new skills and advance your career.
• Flexibility to manage your role in a way that suits you.

Diversity and Inclusion at EY

We value diversity and inclusiveness, fostering an environment where differences are appreciated, policies are equitable, and everyone feels a sense of belonging.

If you meet the above criteria, please contact us promptly.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world