Bilingual Administration & Co-pay (3 unilingual and 3 bilingual)

Cencora; Quebec; On-site; CAD 40,000 - 67,000; Full time

Job summary

Cencora in Canada, via Innomar Strategies, supports patient/provider assistance and pharma commercialization services. The role focuses on accurate data handling, office coordination, and cross‑department collaboration to ensure smooth operations.

Responsibilities include copayment processing, KPI tracking, and payment coordination with accounting and third‑party teams. Strong bilingual communication and detail orientation are essential for success.

Qualifications

• Post-secondary education in a related field
• 3-5 years experience in administrative role in a pharmaceutical setting
• In-depth knowledge of the Microsoft Office Suite
• Proven accuracy processing large data volumes
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Bilingual, French/English preferred

Responsibilities

• Perform general administrative tasks (mail, typing, filing).
• Process copayment requests for patients, pharmacies and physicians.
• Liaise with program managers to meet copayment KPIs.
• Coordinate with ISI Accounting for payments and timing.
• Coordinate with third-party payment administrator for electronic payments.
• Maintain office files, schedule appointments, arrange meeting rooms.
• Compile information for reports and dashboards.
• Audit and maintain reports, fix discrepancies and notify staff.
• Update business information via systems and files.
• Assist with varied scheduled and unscheduled projects.
• Draft correspondence and presentations for internal/external contacts.
• Manage multiple projects across departments as needed.
• Interact with departments to resolve workload issues.
• Maintain positive professional relationships with staff and management.
• Comply with policies, procedures, safety rules and regulations.
• Report adverse events to designated units.
• Perform related duties as assigned.

Skills

Communication

Interpersonal skills

Analytical skills

Organizational skills

Problem solving

Professional image

Microsoft Office

Audit/Compliance

Deadline management

Business acumen

Education

Post-secondary education

3-5 years experience in admin role

Microsoft Office knowledge

Bilingual (French/English) preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Job Details

Ce rôle soutient les services d’assistance aux patients et aux prestataires ainsi que la commercialisation pharmaceutique de Cencora au Canada, commercialisés via notre entreprise Innomar Strategies.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Ce rôle soutient les services d’assistance aux patients et aux prestataires ainsi que la commercialisation pharmaceutique de Cencora au Canada, commercialisés via notre entreprise Innomar Strategies.

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsabilités

• Effectue des tâches administratives générales telles que la gestion du courrier, la saisie de documents et la tenue des systèmes de classement du programme.
• Selon les besoins, est responsable du traitement des demandes de quote-part pour les patients, les pharmacies et/ou les médecins dans le cadre de programmes offrant une aide au paiement ou des services de conciergerie.
• Collabore avec les responsables de programme afin de s’assurer que les indicateurs clés de performance (KPI) liés aux quote-parts sont atteints.
• Collabore avec la comptabilité ISI afin de garantir le respect des délais de paiement et l’exactitude des paiements.
• Collabore avec l’administrateur de paiement tiers afin d’assurer l’exactitude du traitement des paiements électroniques.
• Établit et maintient les dossiers de bureau, fixe des rendez-vous et organise des salles de réunion selon les besoins.
• Compile des informations provenant de diverses sources et les utilise, par exemple, pour générer des rapports.
• Vérifie et tient à jour différents rapports propres à son site d’activité en recherchant les erreurs, incohérences ou écarts; apporte les corrections nécessaires et informe le personnel concerné de toute modification.
• Met à jour et maintient les informations pertinentes de l’entreprise à l’aide de systèmes informatiques ou de fichiers départementaux.
• Participe à divers projets planifiés et imprévus au sein du département.
• Rédige et saisit de la correspondance et/ou des présentations destinées à des contacts internes et externes.
• Est responsable de la gestion de multiples projets pour plusieurs départements au sein d’un segment d’activité ou de plusieurs segments d’activité, selon les besoins.
• Interagit fréquemment avec les employés et la direction des différents départements afin de résoudre les problèmes liés à la charge de travail.
• Maintient et favorise des relations de travail positives et professionnelles avec les collègues et la direction.
• Se conforme à toutes les politiques, procédures, règles de sécurité et réglementations applicables.
• Effectue toute autre tâche connexe, selon les besoins.

• Responsable de signaler tous les événements indésirables aux unités/départements désignés.

Responsibilities

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
• As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments.
• Liaise with Program managers to ensure copayment KPIs are met.
• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments.
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing.
• Establishes and maintains office files, makes appointments and arranges meeting rooms as required.
• Compiles information from various sources and utilizes the information for uses such as generating reports.
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
• Updates and maintains pertinent business information via computer or department files.
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
• Drafts and types correspondence and/or presentations to be sent to internal and external contacts.
• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required.
• Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues.
• Maintains and promotes positive and professional working relationships with associates and management.
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Responsible to report all Adverse Events to the assigned units/departments
• Performs related duties as assigned.

Formation

• Formation postsecondaire dans un domaine connexe
• De 3 à 5 ans d’expérience dans un rôle administratif dans un environnement pharmaceutique
• Connaissance approfondie de la suite Microsoft Office essentielle
• Exactitude démontrée dans le traitement de grands volumes de données
• Excellentes compétences en communication et en relations interpersonnelles
• Capacité à travailler de façon autonome et en équipe
• Capacité d’adaptation au changement et apprentissage de nouvelles compétences au besoin
• Bilinguisme (français/anglais) préféré

Education

• Post-secondary education in a related field
• 3-5 years’ experience in an administrative role in a pharmaceutical setting
• In-depth knowledge of the Microsoft Office Suite of applications is essential
• Proven accuracy when processes large amounts of data;
• Candidate must have strong communication and interpersonal skills;
• Ability to work independently and in a team environment;
• Adaptability to change and to learn new skills as required; and
• Bilingual, French/English preferred

Compétences Et Connaissances

• Capacité à communiquer efficacement à l’oral et à l’écrit
• Excellentes aptitudes interpersonnelles
• Solides compétences analytiques et mathématiques
• Excellentes aptitudes organisationnelles et souci du détail
• Capacité à résoudre rapidement et efficacement les problèmes
• Capacité à projeter une image positive et professionnelle
• Bonne maîtrise de Microsoft Word, Excel, PowerPoint et Outlook
• Capacité à mettre en œuvre des processus conformes aux exigences d’audit
• Capacité à respecter constamment les échéances
• Excellentes aptitudes en résolution de problèmes, avec une approche efficace et efficiente
• Solide sens des affaires et compréhension financière

Skills And Knowledge

• Ability to communicate effectively both orally and in writing
• Strong interpersonal skills
• Strong analytical and mathematical skills
• Strong organizational skills; attention to detail
• Ability to resolve issues quickly and efficiently
• Ability to represent a positive and professional image
• Strong knowledge of Microsoft Word, Excel, Power Point and Outlook
• Ability to implement processes resulting in satisfactory audit practices
• Ability to consistently meet deadlines
• Excellent problem solving skills; ability to resolve issues effectively and efficiently
• Strong business and financial acumen

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$39,552 CAD - 66,847 CAD

This posting is intended to fill an existing vacancy for our Bilingual Administration & Co-pay (3 unilingual and 3 bilingual) role.

Affiliated Companies

Affiliated Companies: Innomar Strategies