Bilingual Account Coordinator

Banfield-Seguin Ltd; Ottawa; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented Bilingual Account Coordinator to join their Client Services team. This role involves supporting Account Executives and Directors in executing marketing and advertising campaigns, ensuring smooth communication between clients and internal teams. The ideal candidate will thrive in a fast-paced environment, possess a passion for organization, and be eager to learn. With a focus on collaboration and creativity, this position offers a unique opportunity to develop foundational knowledge in agency processes and marketing strategies. Join a vibrant team that values diversity and encourages personal growth.

Benefits

Hybrid Work Model

Experience-based Compensation Package

Team-building Activities

Weekly BBQ Lunch

Holiday Celebrations

Qualifications

• Post-secondary diploma in a related field is required.
• Client management experience and superior communication skills are essential.

Responsibilities

• Support project coordination for marketing and advertising campaigns.
• Act as a point of contact between clients and internal teams.
• Maintain organized project documentation and timelines.

Skills

Attention to Detail

Communication Skills

Project Coordination

Client Management

Bilingual (English and French)

Education

Post-secondary Diploma

Tools

Function Point

Job description

As an Account Coordinator, you will play a key support role on the Client Services team. Working closely with Account Executives and Account Directors, you help ensure the smooth execution of marketing and advertising campaigns by assisting in project coordination, facilitating communication between clients and internal teams, and managing key administrative tasks. You are detail-oriented, proactive, and eager to learn, with a passion for organization and collaboration.

Position Title: Bilingual Account Coordinator
Reports To: Director of Client Services

We’re looking for someone who has:

• A keen attention to detail
• An appetite for a fast-pacedagencyenvironment
• An ambition and drive to produce great results for clients

Objectives of this role:

• Support Account Executives and Account Directors in the day-to-day coordination of projects.
• Act as a reliable point of contact for information sharing between clients and internal teams.
• Develop strong working relationships with internal teams across departments.
  
• Build foundational knowledge of agency processes, marketing strategy, and creative execution.
• Assist in keeping timelines, documentation, and deliverables organized and up to date.

Summary of responsibilities:

• Assist in the execution of marketing and advertising campaigns by coordinating with internal teams to ensure projects remain on track.
• Help prepare creative briefs, meeting notes, and task lists to support project progression.
• Coordinate scheduling of internal and client meetings.
• Ensure client feedback is accurately captured and shared with the appropriate teams.
• Take initiative to support the team with any administrative or project-related needs.
• Learn to use project management tools (e.g., Function Point) to enter and track tasks.
• Assist with drafting reports, contact reports, and follow-ups after meetings.
• Maintain clear and organized project documentation, including timelines, budgets, and status reports.
• Participate in internal status meetings and client calls to help track action items and deliverables.

What you bring:

• Post-secondary diploma in a related field
  
• Client management experience and superior communication skills (written & verbal)
  
• Enthusiasm and curiosity for learning about agency workflows and client industries
  
• Fluency in both English and French is mandatory
  
  

What Banfield can offer:

• Hybrid WFH model*
• Experience-based compensation package
• A close-knit, fun and collaborative teamwork environment
• Team-building perks and activities including: Friday happy hour, quarterly fun day, weekly BBQ lunch on our front lawn, holiday celebrations, and a beautiful heritage building office in Hintonburg

*The candidate must be based in the Ottawa/Gatineau area

Banfield values diversity, equity and inclusion at our agency and within our industry. We strive to maintain a proud, open and celebratory workplace shaped by the perspectives of people with diverse, intersecting, and marginalized identities. This includes women, Black, Indigenousand other racialized peoples, 2SLGBTQIA+ individuals, older adults, people with disabilities and other historically marginalized groups.

We understand that the skills needed to thrive within a creative agency are not only taught in a classroom, course or workplace, but through lived experience and self-training, too. For this reason, we encourage all individuals to apply, regardless of perceived gaps in educational or employment requirements, using your cover letter as an opportunity to explain how your knowledge and experiences qualify you for the role.

Accommodations are available for all candidates at every stage of the selection process. If you have any questions or requests for accommodation, please email [e-mail].

Banfield acknowledges that it operates on the traditional unceded territory of the Algonquin Anishinabe peoples.