Bilingual Finance Coordinator

J.D. Irving, Limited; Dieppe; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a detail-oriented Bilingual Finance Coordinator to enhance customer financing solutions at a heavy-duty truck dealership. This pivotal role involves collaborating with financial partners and supporting dealership operations, ensuring a seamless customer experience. The ideal candidate will possess a strong background in finance or business administration, along with excellent communication and organizational skills. Join a dynamic team where your contributions will directly impact customer satisfaction and dealership success, making a real difference in the automotive finance landscape.

Qualifications

• 2+ years of experience in automotive finance or dealership coordination.
• Strong understanding of credit principles and financing products.

Responsibilities

• Assist customers in selecting appropriate financing options and finalize finance packages.
• Liaise with banks and financial institutions to secure approvals.

Skills

Bilingual (English and French)

Communication Skills

Organizational Skills

Problem-Solving Skills

Negotiation Skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Finance

Tools

CRM systems

MS Office Suite

Finance platforms

Job description

We are seeking a highly organized and customer-focused Bilingual Finance Coordinator to join our dynamic team at a heavy-duty truck dealership. This position plays a key role in providing financing solutions to our customers, coordinating with financial partners, and supporting dealership operations. The ideal candidate will be bilingual (English and French preferred), detail-oriented, and experienced in finance or business administration.

Qualifications

Requirements:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 2+ years of experience in automotive finance, dealership coordination, or a similar role (preferred).
• Bilingual in English and French is highly desirable.
• Strong understanding of credit principles and financing products.
• Proficient in CRM systems, MS Office Suite, and finance platforms.
• Excellent communication, negotiation, and organizational skills.
• Ability to work independently and in a fast-paced, team-driven environment.
• High attention to detail and problem-solving skills.

Responsibilities

Key Responsibilities:

• Customer Financing Solutions:
  • Assist customers in understanding and selecting appropriate financing options.
  • Present, explain, and finalize finance packages clearly and professionally.
  • Ensure all documents and applications are accurate, complete, and submitted promptly.
• Coordination with Financial Partners:
  • Liaise with various banks, credit unions, and financial institutions to secure approvals.
  • Maintain strong working relationships with all finance partners to improve approval rates and service levels.
  • Keep up-to-date with lender policies, credit systems, and financing programs.
• Ford Order Management (For Affiliates):
  • Manage and process Ford orders for affiliates.
  • Track orders, shipment status, and delivery timelines.
  • Ensure clear communication and timely updates to internal teams and affiliate partners.
• Sales Team Collaboration & Finance Penetration:
  • Work closely with the sales team to identify financing opportunities.
  • Support the development of targeted finance offers and promotions.
  • Monitor and report finance penetration rates and suggest improvement strategies.
• Documentation & Compliance:
  • Ensure all finance-related documentation is compliant with industry standards and dealership policies.
  • Maintain accurate records for audits and internal reporting.
• Customer Experience & Follow-up:
  • Deliver a seamless and professional customer experience during the finance process.
  • Conduct follow-ups to ensure customer satisfaction and timely funding.