Benefits Service Center Representative (Bilingual)(Hybrid Schedule)

Vaco Recruiter Services; Irvine; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Employee Benefit Services Representative to assist client employees with their benefit inquiries and enrollments. In this hybrid role, you will leverage your strong communication skills and customer service expertise to provide exceptional support. Your responsibilities will include processing enrollments, addressing benefit-related questions, and ensuring accurate data entry. This position offers a collaborative work environment where you can grow professionally while making a meaningful impact on clients' experiences. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in employee benefits or insurance industry preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Assist client employees with benefit inquiries and phone enrollments.
• Handle inbound/outbound calls with professionalism and courtesy.

Skills

Customer Service

Communication Skills

Multitasking

Bilingual (English and Spanish)

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Office

Virtual Meeting Platforms (Teams, Zoom)

Job description

Job Title: Employee Benefit Services Representative

Location: Irvine, CA (Hybrid Schedule)

Job Summary:
The Benefit Services Representative assists client employees with benefit plan inquiries, phone enrollments, and data entry into the appropriate system. They will assist with questions regarding benefit plans, process enrollments over the phone, and accurately enter the information into the appropriate system.

Key Responsibilities:

1. Handle inbound and outbound calls, ensuring a courteous and professional demeanor.
2. Explain benefits, enroll employees, and accurately input data into the system.
3. Assist with issues like ID card replacement, provider searches, address changes, qualifying events, and claim disputes.
4. Confirm employee benefits, coverage levels, and deductions during enrollment.
5. Track and document client interactions using appropriate software.
6. Process non-phone work quickly and accurately to reduce after-call time.

Performance Standards:

1. Maintain confidentiality and demonstrate professional behavior aligned with company values.
2. Provide excellent customer service, fostering a positive and collaborative work environment.
3. Stay updated on industry trends and actively participate in professional development opportunities.

Qualifications:

1. High school diploma required; Bachelor’s degree preferred.
2. Bilingual in English and Spanish Required.
3. At least 2 years of experience in the employee benefits or insurance industry preferred.
4. Hold a current California Life and Disability License or be able to obtain one within 6 months.
5. Strong communication, customer service, and multitasking skills.
6. Proficiency in Microsoft Office and virtual meeting platforms (Teams, Zoom).