Benefits and Pension Membership Specialist

The Alberta Teachers' Association; Edmonton; On-site; CAD 75,000 - 95,000; Full time

Job summary

An established industry player is seeking a Benefits and Pension Membership Specialist to provide exceptional client service and administrative support in a dynamic environment. This permanent full-time position offers a competitive salary and a comprehensive benefits package. You will play a vital role in managing grievance arbitration, supporting retirement initiatives, and maintaining essential records. With a focus on collaboration and communication, this role is perfect for someone with a strong background in human resources and a passion for supporting members. Join a team that values work-life balance and offers a supportive workplace culture.

Benefits

35-hour work week

Minimum of four weeks paid vacation

100% employer-paid benefits

Free on-site parking

Onsite gym

Outdoor patio

Cafeteria

Library

Multifaith/quiet spaces

Qualifications

• 3+ years of administrative or case management experience in a professional setting.
• Experience with grievance arbitration management and benefits administration.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide high-level client service and administrative support related to grievances.
• Handle member inquiries regarding benefits and disability management.
• Support retirement initiatives and prepare materials for workshops.

Skills

Administrative Support

Grievance Arbitration Management

Benefits Administration

Customer Service

Organizational Skills

Communication Skills

Problem-Solving

Critical Thinking

Multitasking

Education

Certificate in Human Resources

Certified Employee Benefit Specialist (in progress)

Diploma in Labour Relations

Tools

Microsoft Office

Job description

The Alberta Teachers’ Association

invites applications for the position of

Benefits and Pension Membership Specialist

Permanent Full-Time

Work Location: Barnett House (11010 142 Street NW), Edmonton

As the professional organization of Alberta teachers, the ATA promotes and advances public education, supports teachers’ professional practice, and serves as the advocate for its members. The Alberta Teachers’ Association (ATA) is proud to be one of Alberta’s Top 85 Employers for consecutive years. We offer:

• A 35-hour work week, a minimum of four weeks of paid vacation, plus multiple other day-off categories to support your work/life balance
• A competitive salary between $75,187 and $94,621
• A full range of 100% employer-paid benefits for you and your eligible family members
• Free on-site parking, an onsite gym, outdoor patio, cafeteria, library, and multifaith/quiet spaces

The Opportunity

Reporting to the Associate Coordinator, Teacher Employment Services, the Benefits and Pension Membership Specialist provides high-level client service and administrative support related to grievances, arbitration cases, collective bargaining, benefits, disability management, and pensions. Responsibilities include:

• Supporting grievance arbitration procedures: managing timelines, issuing standard correspondence, drafting unique grievance correspondence for senior staff approval, coordinating files, and providing research material to legal counsel, liaising with stakeholders including council and members
• Handling member inquiries via correspondence and telephone regarding benefits and disability management
• Maintaining case files involving extended-disability benefits and assisting members with appeals
• Supporting retirement initiatives, including contacting subgroups to schedule workshops for retiring members, updating content, and preparing materials for Pre-Retirement workshops
• Updating retirement-related documents and presentations annually to reflect legislative changes
• Drafting case reports for the Teacher Employment & Membership Support (Collective Bargaining) addendum to PEC
• Coordinating updates to local teacher welfare committees and informing bargaining units of approved changes
• Updating collective agreements, consolidating information, and proofreading final versions
• Providing administrative support for negotiations and clause search summaries for bargaining
• Preparing the Collective Bargaining section of the Annual Report
• Managing logistics for the Collective Bargaining Education Program, including registrations, certificates, reports, and statistics
• Providing routine information to members on government-sponsored plans, death benefits, and retirement options, updating materials as needed
• Serving as administrative secretary to the Benefits, Insurance and Pension Committee: arranging meetings, drafting agendas, minutes, maintaining records, and preparing documents

Qualifications

• A certificate or diploma in Human Resources, Labour Relations, Ability Management, or Pension Administration
• In progress or completion of a Certified Employee Benefit Specialist designation
• At least three (3) years of administrative or case management experience in a professional setting (equivalencies may be considered)
• Experience with grievance arbitration management and administration
• Experience with benefit administration, including disability management and pensions
• Experience working in a unionized and/or member-driven environment
• Knowledge of records management theory and application (asset)
• Knowledge of member databases (asset)
• Knowledge of pension legislation and policies (preferred)
• Proficiency in Microsoft Office applications
• Strong critical-thinking, problem-solving, and organizational skills
• Excellent customer service, communication, and interpersonal skills
• Ability to multitask, prioritize, manage shifting priorities, and handle multiple demands
• Calm and professional demeanor during high-stress periods