Benefits and Pension Administrator

Saint Elizabeth; Markham; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading healthcare organization in York Region, Markham, is seeking a Benefits and Pension Administrator to manage benefits and pension programs. Responsibilities include handling inquiries, processing benefit enrollments, and maintaining HRIS data. The ideal candidate has strong customer service skills and background in HR administration, with a flexible work model available.

Benefits

Competitive compensation

Flexible work-from-home options

Growth and development opportunities

Qualifications

• 1 to 2 years of HR/benefits administration experience required.
• Experience with benefits/claims systems is an asset.
• Ability to handle sensitive and confidential information.

Responsibilities

• Perform monthly benefit and pension reviews.
• Complete daily benefits processing including enrollments and terminations.
• Act as primary contact for employee inquiries regarding benefits.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Excel skills

Attention to detail

Problem-solving

Education

Post-secondary education

Tools

HRIS (PeopleSoft and Workday)

Job description

POSITION SUMMARY:

The Benefits and Pension Administrator will support the Manager, Pension & Benefits in the administration of SE Health’s benefits/pension programs. This role plays an important part in contributing to employee engagement by providing exceptional customer service and accurate/prompt resolution to benefits/pension-related inquiries and concerns.

POSITION RESPONSIBILITIES:

Benefits & Pension Administration

• Complete monthly benefit and pension reviews to identify employees who meet eligibility requirements and prepare enrollment packages
• Complete daily benefits processing including enrollments, terminations and plan changes
• Enter benefits related data in the HRIS (PeopleSoft and Workday); ensure data is entered accurately and on a timely basis
• Administer the Leave of Absence (LOA) process and send benefits and pension communication
• Administer the Pre-authorized Debit (PAD) process and manage the benefits premiums reconciliation process with Payroll and employees

Customer Service

• Act as the primary point of contact for all employee inquiries regarding benefits and pension program eligibility and enrolment
• Provide exceptional customer service and accurate/prompt resolution to employee concerns

Reporting

• Review a variety of weekly reports, apply appropriate benefit plan changes and prepare communications for:
  1. Benefits Terminations
  2. Change of Status
  3. New Hires
  4. Leave of Absence

Other

• Participate in special projects and perform other duties as required
• Update and maintain the benefits and pension administration job aids

QUALIFICATIONS:

• Post-secondary education with 1to 2years of HR/benefits administration experience
• Excellent interpersonal and communication skills (both verbal and written) with the ability to interact with employees in a positive and professional manner
• Strong customer service orientation
• Strong Excel skills; experience with benefits/claims systems would be an asset
• Detail oriented with a strong sense of initiative and urgency
• Tact, diplomacy and ability to deal with sensitive and confidential information
• Ability to problem solve and a willingness to take initiative

Why Join SE Health?

• Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay and exclusive staff perks.
• Flexibility & Support – Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.
• Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

ABOUT US:

At SE Health, our people are everything—and our Home Office is an important part of that culture. When you choose to join SE Health, you become part of a caring, purpose-driven team that’s making a real difference across the country. Our Home Office is where innovation meets impact—supporting our direct care teams, driving strategic growth, and helping to shape the future of health care. As a member of our amazing Home Office team, you’ll collaborate with passionate colleagues, bring bold ideas to life, and contribute to meaningful work that supports thousands of care interactions each day. We believe in growing together, investing in our people, and creating an inclusive workplace where you can be yourself. Learn why you come first at SE Health.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [e-mail] at your earliest convenience.