Benefits Analyst - Benefits and Wellness

LifeWorks; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health provider in Ontario is seeking a Benefits Analyst to support group insurance plans and ensure seamless operations. The role demands strong analytical and customer service skills, with responsibilities that include managing client communications and performing data validations. Preferred qualifications include post-secondary education and a minimum of 3 years of relevant experience, with proficiency in French considered an asset.

Qualifications

• 3+ years relevant experience.
• Excellent mathematical and analytical skills.
• Exceptional customer focus and strong communication skills.

Responsibilities

• Ensure quality control of deliverables.
• Manage client communications and respond to inquiries.
• Conduct peer reviews and provide training to team members.

Skills

Mathematical skills

Analytical skills

Customer focus

Communication skills

Organizational skills

Time management

Microsoft Office Suite

Education

Post-secondary education

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Impact You’ll Make and What We’ll Accomplish Together:

We are seeking a Benefits Analyst to provide comprehensive technical support to organizational clients, plan members, and our internal Benefits team. In this role, you'll serve as a key liaison in the administration of group insurance plans, combining analytical expertise with exceptional customer service to ensure seamless benefit plan operations. You'll be responsible for analyzing financial data, maintaining quality control standards, and building strong client relationships while supporting both routine administration and special projects in our collaborative team environment.

What you'll do

• Ensure quality control of deliverables, perform data validations, and conduct business testing while meeting deadlines.

• Prepare, validate, and send client reports, benefits-related payroll files, and eligibility files to customers and carriers.

• Manage client communications, including preparing and sending written communications to employees and retirees, and responding to internal and external inquiries within SLAs and contractual obligations.

• Monitor and manage client mailboxes, system jobs, and other ad-hoc processes, while supporting the contact center for Tier 2 requests.

• Create, follow through, and document issue management processes (e.g., CW and AV) and administrative procedures.

• Prioritize and manage assigned tasks to meet deadlines, complying with best practices and confidentiality standards.

• Conduct peer reviews, provide training or cross-training, and support team members as required.

What you bring

• 3+ years relevant experience

• Post-secondary education

• Excellent mathematical and analytical skills

• Exceptional customer focus, strong communication and organizational skills

• Dedicated team player, who demonstrates initiative and independence

• Excellent time management skills and the ability to manage multiple assignments

• Working knowledge of Microsoft Office Suite and the ability to learn internal software quickly and thoroughly

Great-to-haves

• Related courses in group benefits (CEBS)

• Experience in Group Benefits

• Proficiency in French language (written and verbal) is considered an asset

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.