Bellman

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 36,000 - 48,000; Full time

Job summary

West Edmonton Mall Property Inc. is seeking a Guest Services Bellman to create a positive first impression for Fantasyland Hotel guests by anticipating needs and exceeding expectations.

The role involves luggage assistance, parking and vehicle guidance, and delivering excellent customer service with knowledge of the Edmonton area. Responsibilities include greeting guests, handling inquiries, maintaining the lobby’s appearance, and safely safeguarding guest belongings.

Qualifications

• Lift a minimum of 50lbs.
• Ability to stand for full shifts.
• Drive both standard and automatic vehicles.
• Class 5 Alberta driving license with clear abstract.
• Provide excellent customer service with local knowledge.

Responsibilities

• Greet guests in a friendly and professional manner and assist with luggage.
• Address guest inquiries, complaints, and suggestions.
• Maintain entrance and lobby appearance.
• Approach and assist guests with vehicle arrival and parking duties.
• Safely deliver luggage to hotel rooms and secure belongings.
• Provide information about Fantasyland Hotel, West Edmonton Mall, and Edmonton sights.

Skills

Customer service

Luggage handling

Driving

License class 5 (AB)

Job description

The Guest Services Bellman will have the responsibility of creating and presenting a positive and professional first impression to the guests and visitors of the world-famous Fantasyland Hotel by anticipating guests’ needs and exceeding their expectations.

Primary Responsibilities

• Providing great customer service and greeting all customers in a friendly and professional manner. Offering luggage assistance to all guests as well as ensures luggage is properly tagged.
• Handling and addressing all customer inquiries, complaints, and suggestions.
• Maintaining and cleaning the entrance and lobby to uphold appearance.
• Acknowledging and approaching all vehicles to immediately assist guests.
• Parking and retrieving vehicles when requested by Fantasyland Hotel Guests in a timely and safe manner.
• Securing all luggage, keys, and property of guests and safely assist guests with delivery of luggage to proper Hotel rooms.
• Providing information regarding Fantasyland Hotel, West Edmonton Mall Inn, West Edmonton Mall’s attractions and stores, and the sights and activities of the City of Edmonton.
• Other responsibilities as required.

Desired Qualifications

• Must be able to lift a minimum of 50lbs without difficulty.
• Must be able to stand for full shifts on feet.
• Ability to drive both standard and automatic vehicles.
• Must have a class 5 Alberta driving license with a clear abstract.
• Be able to provide excellent customer service and express knowledge of West Edmonton Mall, Fantasyland Hotel, and Edmonton area to immediately assist in Customer inquiries.
• Neat, well-groomed and professional with a positive, friendly attitude.

Terms Of Employment

• This is a full-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, holidays and night shifts.
• Must be able to provide a 3-year Driver’s Abstract.
• Must be able to pass a basic security clearance.