Bell person

Easton's Group of Hotels; Toronto; On-site; CAD 30,000 - 40,000; Full time

Job summary

A multicultural hospitality company is looking for a Bell Person at Holiday Inn Toronto International Airport. This role involves transporting luggage, assisting guests, and ensuring effective communication across departments. Ideal candidates will have a high school diploma and guest service experience. Benefits include health coverage, wellness days, and career development opportunities.

Benefits

Health, Vision, and Dental Coverage

Wellness Days

Employee Social Events

On-Site Parking

Deferred Profit-Sharing Plan

Onsite Gym/Pool

Career Development

Hotel Discounts at IHG

Qualifications

• Fluent in English, other languages preferred.
• Preferably some guest service or hotel experience.
• Must have a valid driver’s license.

Responsibilities

• Transport luggage to and from guest rooms safely.
• Provide information about hotel facilities and local attractions.
• Respond to guest complaints and report issues.

Skills

Guest service

Communication

Lifting

Education

High School diploma or equivalent

Job description

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About The Hotel

Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide! Boasting 451 rooms and owned by Easton's Group of Hotels , we're just minutes from Pearson Airport. Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space.

Benefits

• Health, Vision, and Dental Coverage
• Wellness Days
• Employee Social Events
• On-Site Parking
• Deferred Profit-Sharing Plan
• Onsite Gym/Pool
• Career Development
• Hotel Discounts at IHG
  
  

Job Overview

Join our team at Holiday Inn Toronto International Airport as a Bell Person ! Assists guests by providing transportation, carrying baggage and disseminating information to maximize guest satisfaction. Assists in the Loss Prevention functions at the hotel.

Duties And Responsibilities

• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Conducts property walkabouts, monitors and reports on any safety issues throughout the hotel.
• Responds to any safety issues reported by guests and employees.
• Conducts and reports on any first aid administration given to guests and employees.
• Completes incident reports accurately within company timelines.
• Promote team work and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or and responding to other special requests or Valet duties.
• In carrying out your duties you will follow all Company and Brand Standards
  
  

Qualifications And Requirements

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.

Must have a valid driver’s license.

This Job Requires Ability To Perform The Following

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling
  
  

Other

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
• May be required to work nights, weekends, and/or holidays.