Behaviour Outreach Coordinator - Full Time

Calgary Humane Society; Calgary; On-site; CAD 36,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Vision coverage

Wellness account

RSP matching

Paid vacation

Birthday day off

Professional development

Adoption discounts

On-site parking

Mission-driven workplace

Job summary

Calgary Humane Society is seeking an organized coordinator for behaviour training classes and consultations. The role covers scheduling, registrations, communications with clients, and ensuring classes are posted, staffed and promoted.

You will produce monthly participation and revenue reports for leadership and the Board, while supporting content development and staff training initiatives. This entry-level position emphasizes client service, teamwork, and CHS values.

Qualifications

• Interest in pursuing a professional training certification.
• Flexible schedule including days, evenings, weekends and some holidays.
• Basic knowledge of animal behaviour with a drive for professional development.
• Experience in animal welfare or class coordination is an asset.
• Willingness to pursue feline/canine behaviour certifications.
• Strong communication and high-quality customer service.
• Confident public speaking abilities.
• Strong administrative and reporting skills.
• Excellent time management with multiple priorities.
• Collaborative team player with a positive attitude.
• Class 5 driver's license with 3+ years driving and clean abstract.

Responsibilities

• Coordinate behaviour training classes and consultations, including scheduling and registration.
• Produce monthly reports on participation, revenue and trends for the Director and Board.
• Support content development with shelter trainers and update materials.
• Assist operations with training plans or class delivery as directed.
• Provide high-quality client service via the behaviour helpline and resources.
• Maintain relationships with contract trainers and community partners.
• Update manuals, processes and handouts as directed.
• Assist with event and program promotion with Marketing staff.
• Champion CHS values in everyday work.
• Promote volunteer engagement and recognition initiatives.

Skills

Customer service

Public speaking

Administrative skills

Microsoft Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

Rotation:

• Thursday to Monday | 37.5 hours per week
• Hours of work: 9:00 a.m. to 5:00 p.m.

Annual Salary:

• $36,367.50 with an increase to $40,170.00 upon successful completion of the probationary period.

Duties:

• Coordinate behaviour training classes and consultations, including:
  • Scheduling classes and private consultations
  • Managing class registration, payments, and client communications
  • Ensuring classes are posted, promoted, filled, and effectively staffed
• Produce monthly reports summarizing class participation, revenue, and trends for submission to the Director of Community Services & Pathway Planning and the Board
• Support content development by working with shelter trainers to identify opportunities for new classes, update materials, and align offerings with community needs
• Assist internal operations by performing training duties as assigned by the Director of Community Services & Pathway Planning or shelter trainers, including supporting staff with training plans or assisting in class delivery
• Provide high-quality client service by responding to behaviour inquiries, assisting with the behaviour helpline, and directing clients to appropriate resources
• Maintain positive relationships with contract trainers, class participants, and community partners
• Support departmental administration, including updating manuals, processes, and behaviour handouts as directed
• Assist with event and program promotion in collaboration with Marketing and Communications staff
• Champion CHS values of Compassion, Commitment, Collaboration, and Courage in everyday work
• Promote a culture of volunteer engagement by working positively with volunteers and supporting recognition initiatives

Position Requirements:

• Interest in pursuing a professional training certification (e.g., KPA, CPDT, IAABC, Pet Professional Guild)
• Flexibility to work a schedule that includes days, evenings, weekends, and some statutory holidays
• Basic knowledge of animal behaviour and a desire to expand expertise through professional development
• Previous professional experience in animal welfare, dog daycare, class coordination, or public relations is an asset
• Working toward or willing to pursue professional development or certifications in feline/canine behaviour
• Proven experience delivering effective communication and high-quality customer service
• Confident public speaker
• Strong administrative skills; ability to maintain records and produce clear written/verbal reports; intermediate proficiency in Microsoft Word, Excel, PowerPoint
• Strong time management and ability to work under pressure while balancing multiple priorities
• Strong interpersonal skills; able to work with a diverse range of people
• Flexible and non-judgmental approach
• Positive, can-do attitude in challenging situations
• Collaborative and team-oriented mindset
• Efficient and effective problem solver
• Must hold a Class 5 driver’s license with at least 3 years driving experience and a clean driver’s abstract

Physical Requirements:

• Comfortable and capable of handling a variety of species (e.g., cats, dogs, rabbits, birds, reptiles, rodents)
• Ability to lift up to 40 lbs
• Ability to perform repetitive motions: sitting, standing, reaching, lifting, squatting, bending, walking, and pulling

What We Offer:

• 100% employer-paid health and dental benefits for employees and their eligible dependants.
• Vision coverage and a Wellness Spending Account.
• Employer-matched RSP contributions.
• Paid vacation, sick time, wellness days, plus a paid day off for your birthday.
• Professional development and career-growth opportunities.
• Discounts on CHS products and services, including adoption fees.
• Access to an Employee and Family Assistance Program and reduced-rate counselling services.
• Free on-site parking.
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion:

The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.

We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.