Behavioral Health Urgent Care Crisis Supervisor - Ottawa, Il

Streatorchamber; Ottawa; On-site; Full time

Job summary

A leading company in behavioral health is seeking a Behavioral Health Urgent Care Crisis Supervisor. This role involves overseeing operations, providing clinical supervision, and ensuring high-quality care delivery. The ideal candidate will have strong leadership skills and relevant experience in crisis intervention. The position offers a comprehensive benefits package and a supportive work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Agency paid life insurance

Long Term Disability

401K with match

Paid Holidays

PTO Days

Free CEUS

Qualifications

• Minimum 2-3 years of management experience preferred.
• At least 1-2 years of experience in behavioral health crisis intervention.

Responsibilities

• Oversee day-to-day operations of the behavioral health urgent care team.
• Provide clinical and operational direction and supervision to staff.
• Monitor and report metrics and outcomes required by grants.

Skills

Communication

Leadership

Problem Solving

Organizational Skills

Education

Master’s degree in Social Work

License eligible in Illinois as LCSW, LCPC

Job description

Job Title: Behavioral Health Urgent Care Crisis Supervisor

Job Summary: The Behavioral Health Urgent Care Crisis Supervisor oversees the day-to-day operations of the behavioral health urgent care team. This role provides clinical and operational supervision, ensures adherence to policies and procedures, and supports staff to deliver high-quality care. Responsibilities include schedule management, staff supervision, data reporting, and collaboration with internal and external stakeholders.

Key Duties and Responsibilities:
• Provide clinical and operational direction and supervision to staff in the urgent care setting.
• Consult and collaborate with the Manager of Crisis Services to ensure processes and procedures are followed effectively.
• Maintain a safe environment by ensuring compliance with agency policies and safety protocols.
• Partner with First Responders, 988 services, and other internal and external behavioral health providers to coordinate care.
• Monitor and report metrics and outcomes required by grants, ensuring data accuracy and compliance. • Assist with crisis assessments and screenings when necessary to expedite care delivery.
• Support health screening processes and linkage to appropriate medical care (e.g., RN, PCP, or psychiatrist).
• Train, mentor, and coach staff to build competence and improve service delivery.
• Lead hiring, orientation, and competency evaluations for new staff.
• Attend and participate in agency meetings, supervision sessions, trainings, and quality improvement initiatives.
• Perform additional duties as assigned to support agency goals.

Skills and Abilities:
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Exceptional organizational and time management skills.
• Proven analytical and problem-solving expertise.
• Effective leadership and supervisory skills to manage and inspire a team.
• Ability to prioritize tasks and delegate responsibilities effectively.
• Proficiency in conducting clinical assessments, diagnoses, and triage.
• Capacity to work efficiently in a high-paced, occasionally stressful environment.

Qualifications:
• Master’s degree in Social Work, Counseling, Marriage and Family Therapy, or a related field. License eligible in Illinois as LCSW, LCPC. • Minimum 2-3 years of management experience preferred but will train right candidate.
• At least 1-2 years of experience in behavioral health crisis intervention.
• Ability to meet physical demands, including 25% walking or standing, and extended periods of sitting and computer use.

Compensation:
• Starting at $28.33/hour exact calculation is based on education, licensure and experience
• Full Time Benefit package, including Health, Dental, Vision Insurance • Agency paid life insurance
• Long Term Disability
• Agency paid in 401K with match
• 10 Paid Holidays
• 19 PTO Days
• Free CEUS

Work Environment: This role involves a mix of clinical and administrative duties in a behavioral health urgent care setting. Flexibility and adaptability are key to managing dynamic and emergent situations.

Additional Postings available from North Central Behavioral Health System