Becker's Chalets Jasper Winter Reservations Attendant and summer Hotel Front Desk Agent

Restaurant Jasper; Municipality of Jasper; Sur place; CAD 23 000 - 25 000; Plein temps

Avantages offerts par ce poste

Store discount

On-site parking

Wellness program

Company events

Discounted or free food

Résumé du poste

Becker's Chalets Jasper, AB is seeking a Winter Reservations Attendant who will also serve as a Summer Hotel Front Desk Agent for the Canadian Rockies. The role supports reservations, guest check-in/check-out, and guest inquiries, with shifts typically between 7am and 11pm and a team-based workload.

Training on Visual One and Outlook will be provided; no experience is required, though customer service aptitude and strong English communication are essential for delivering a friendly, professional

Qualifications

• Proficient in English (writing, speaking, understanding).
• Experience in front desk or customer service is an asset but not required.
• Ability to memorize reservation codes and room descriptions.

Responsabilités

• Handle reservations via email/phone for winter; switch to front desk in spring.
• Assist guests with check-in/check-out, enquires, and payments.
• Maintain front desk area, restock supplies, and manage bookings for chalets, restaurant, and activities.

Connaissances

English

Customer service

Communication

Team player

Multitasking

Outils

Outlook

Visual One

Description du poste

Becker's Chalets Jasper Winter Reservations Attendant and summer Hotel Front Desk Agent Canadian Rockies

Becker's ChaletsJasper, ABJob detailsTemporary | Permanent | Seasonal | Full-time | Fixed term contract2 hours agoBenefitsStore discountWellness programDiscounted or free foodCompany eventsOn-site parkingSkillsComputer operationMicrosoft OutlookComputer literacyGreeting customersClient inquiry handlingNo experience neededEnglishComplaint handlingVacuumingCashieringClient servicesStockingGuest servicesGuest issue resolutionCommunication skillsClient interactionRoom bookingCross-functional communicationFull job descriptionContract dates: start immediately and finish October 24th, 2027 approximatelyLocation: Jasper National Park, Jasper - AlbertaAbout us:Becker’s Chalets is a family oriented seasonal resort, just 5km south of the hustle and bustle of the Jasper town site. Located along the Athabasca River, with mountainous views and lots of green space – it is a very quiet and relaxing location for both guests and employees alike. As a team, we all work together to ensure that our guests have a very clean, comfortable, and memorable stay. We have been recognized with numerous Employers of Choice awards and Housekeeping awards and have achieved our level 3 in the Alberta Hotel and Lodging Association’s Health and Safety Program.Job Description:For the winter season, as a reservations attendant you will be responsible for making new hotel reservations, cancellations and modifications via email and phone in our winter office.In the spring, your role will switch to a front desk attendant and representative.· As a front desk representative, your shift will fall in between the hours of 7am and 11pm as we are not open 24 hrs/day.· Most of your shift will comprise of working with one other team member; together you will ensure that the guests you encounter have a positive and memorable first/last impression of Becker’s Chalets and Becker’s Gourmet Restaurant.· Throughout your day, you will be interacting with our guests either through check in, check out, general enquiries, gift shop purchases, or in passing. As customer service is of utmost importance for this position, this will be done in a very polite, professional, friendly, prompt, and efficient manner.· You will be required to memorize our reservation codes and know the room description for each code in order to succeed in this role – this should be done prior to training on the computer software (which is based on these codes).· You will become proficient with our reservations software, Visual One, based on the training that you will be provided – basic computer skills are required in order to navigate the computer system (both Visual One and Outlook).· Front desk tasks include, but are not limited to: answering phone calls/emails, assisting guests, check-in/check-out procedures, make/change/cancel reservations (for the chalets, restaurant and White Water Rafting), handle payments, clean/ disinfect/organize/tidy/vacuum/ and restock the front desk area (including behind the desk, in the bathrooms, lounge area and small gift shop). You will also be responsible for filling out chalet gift certificates, communicating interdepartmentally, and handling any guest feedback (ex. suggestions, compliments, and/or complaints).· Periodically, your supervisor(s) will check in with your team to see if any assistance is needed, however you will be working under minimal supervision on a daily basis.· Sometimes, over and above your daily tasks, other spontaneous jobs may be requested/required of you, depending on the help required.Qualifications:Experience· No experience required however previous front desk or customer service experience is an asset and will be given priority· Basic computer experience/skills are a mustRequired SkillsProficient in English (writing, speaking and understanding)Achievement-motivated to meet and surpass set realistic goalsReservation codes must be memorized prior to the first day of trainingThe ability to learn quickly and retain lots of informationThe ability to work well under pressure and in high stress situationsMust be pleasant, friendly and able to address problems or special requests in a professional, polite, efficient, and effective manneredThe ability to take the initiative do what needs to be doneStrong communication and people skillsGreat team spiritGood attention to detailGreat Organizational and multi-tasking abilitiesCustomer service drivenPolite and well manneredHonesty & IntegrityAdaptable, reliable, and punctualWorking Conditions:Working under pressure at timesBeing able to handle both positive and negative feedbackOn-site training providedStaff uniform providedTypically working in teams of 2Paid 30-minute break when working 5+ hr shiftsApproximately 7 hours per day, 6 days per week (1 day off per week) during the summerSupportive team environmentWhat we offer:· Shared staff accommodations· Very competitive wages· Free uniform· Contract end bonus, based on performance· Training is provided· Staff discounts (rooms, restaurant & gift shop)· Free White Water Rafting· Monthly staff BBQ's during the summer· Recognition for great work· Aquatic & Fitness center corporate rates· Staff bicycles, basketball hoop, and some sports equipment availability· Free WIFI – intermittently· Staff Health and Wellness program· Team building activities· Lasting friendships and memories to cherishJob Types: Full-time, Permanent, Fixed term contract, SeasonalPay: $16.50-$18.50 per hourExpected hours: 30.0 – 44.0 per weekBenefits:Company eventsDiscounted or free foodOn-site parkingStore discountWellness programApplication question(s):To qualify, you must already: be a Canadian Citizen; have a valid Canadian PR card; or have a valid Canadian work visa.Experience:customer service: 2 years (preferred)Work Location: In person

Hike Jasper
Jasper Camping
Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.