Beauty Manager

Shoppers Drug Mart; Kamloops; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Beauty Manager to lead their Beauty department. In this role, you will drive sales, mentor staff, and ensure exceptional customer service. Your leadership will foster a positive environment while achieving sales goals and enhancing the customer experience. If you are passionate about beauty and have a proven sales record, this is the perfect opportunity to make a significant impact in your community.

Qualifications

• Strong planning and decision-making skills.
• Proven sales record and cosmetic industry experience.

Responsibilities

• Manage Beauty department resources to maximize sales.
• Mentor and train staff to enhance customer service.

Skills

Sales Techniques

Customer Service

Leadership

Problem Solving

Communication Skills

Tools

Sales Tools

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Manage resources of the Beauty department to maximize sales targets and achieve goals.

The ideal Beauty Manager will:

Drive results, provide leadership, analyze and solve problems, engage staff, build relationships, demonstrate personal leadership, and build trust.

DUTIES & RESPONSIBILITIES:

SALES EXPECTATIONS:

• Use corporate sales tools and dashboards to set and meet sales goals.
• Sell to customers and coach staff in selling skills.
• Develop effective sales techniques to maximize sales.
• Ensure staff achieve productivity objectives.

CUSTOMER SERVICE:

• Prioritize customer satisfaction by providing superior service.
• Monitor and communicate CSI survey results and objectives with team members.
• Model desired behaviors using eClienteling to enhance customer experience.
• Book appointments for events and manage annual event schedules.
• Promote products through marketing and encourage use of the PC Optimum program.
• Train staff to meet beauty sales standards.

TEAM LEADERSHIP:

• Mentor, coach, train, and motivate staff.
• Create a fun and engaging selling environment.
• Prepare performance appraisals with the Front Store Manager.
• Demonstrate and promote “Blue Culture Principles” and “C.O.R.E Values”.
• Foster an environment supporting these principles and values.

OPERATIONS:

• Use sales tools to track sales continuously.
• Ensure Cosmetic Operating Standards are maintained.
• Identify peak hours and schedule shifts accordingly.

QUALIFICATIONS:

• Strong planning, judgment, and decision-making skills.
• Independent thinking when addressing customer needs.
• Ability to act on tasks and goals set by management.
• Develop a personal development plan annually.
• Collaborate with the Associate-Owner and Front Store Manager.

EXPERIENCE:

• Proven sales record with achievement of sales goals.
• Cosmetic industry experience.
• Effective verbal and written communication skills.
• Customer service-oriented mindset.
• Leadership experience with team management.

The above details are general and not exhaustive of all job requirements.