Beauty Manager

Shoppers Drug Mart; Brockville; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Beauty Manager to lead the Beauty department, focusing on driving sales and delivering exceptional customer service. This role involves mentoring staff, utilizing corporate sales tools to track performance, and fostering a collaborative team environment. With a commitment to community and customer care, you will play a vital role in enhancing the shopping experience. Enjoy competitive pay, flexible schedules, and the opportunity to work for a local business owner while benefiting from a national brand. If you are a results-driven leader with a flair for beauty, this is your chance to shine!

Benefits

Purchase Discount Program

Flexible Schedules

Competitive Pay

Online Learning through Academy

Qualifications

• Proven sales achievement record and cosmetic industry experience.
• Strong leadership skills and ability to mentor and motivate staff.

Responsibilities

• Manage resources in the Beauty department to achieve sales targets.
• Provide superior customer service and mentor staff in selling skills.

Skills

Sales Achievement

Customer Service Orientation

Effective Communication

Leadership

Planning and Decision-Making

Tools

Sales Tracking Tools

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

To manage resources of the Beauty department in order to maximize and achieve sales targets.

The ideal Beauty Manager will:

• Drive a Passion for Results
• Provide Thought Leadership
• Analyze and solve problems
• Engage our People
• Build collaborative relationships
• Demonstrate Personal Leadership and Build trust

DUTIES & RESPONSIBILITIES:

SALES EXPECTATIONS:

• Utilize corporate Sales Tracking Tools and Dashboard to set sales goals and meet targets
• Selling to customers and coaching/mentoring staff in selling skills
• Ensure sales are maximized through effective sales techniques
• Ensure staff achieve productivity objectives

CUSTOMER SERVICE:

• Always put the customer first and provide superior customer service
• Monitor and communicate CSI survey results and objectives with team members
• Model desired behaviors with eClienteling to provide superior customer service
• Book appointments for events and manage the annual incremental event schedule
• Promote products through marketing and encourage use of the PC Optimum program
• Ensure staff are trained to beauty sales standards

TEAM LEADERSHIP:

• Mentor, coach, train, and motivate staff
• Create an environment where “selling is fun”
• Prepare performance appraisals in collaboration with the Front Store Manager
• Articulate and demonstrate “Blue Culture Principles” and C.O.R.E Values
• Foster an environment supporting “Blue Culture Principles” and “C.O.R.E Values”

OPERATIONS:

• Use corporate sales tools to track sales continuously
• Ensure Cosmetic Operating Standards are in place
• Identify “peak hours” and schedule shifts accordingly

QUALIFICATIONS:

• Planning, judgment, and decision-making skills
• Independent thinking and decision-making for customer issues
• Ability to act upon tasks and goals outlined by management
• Develop a yearly personal development plan
• Work collaboratively with the Associate-Owner and Front Store Manager

EXPERIENCE:

• Proven sales achievement record
• Cosmetic industry experience
• Effective communication skills (verbal and written)
• Customer service orientation
• Leadership experience in team management

The above describes the principal functions and duties necessary for proper job evaluation and is not a comprehensive list of all work requirements.

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while benefiting from a national brand. Enjoy a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care more about your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network value Canada's diversity as a means to better serve their communities, reflecting the nation’s evolving diversity in products, staff, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct, which reinforces stakeholder and customer expectations.

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