Beauty Dept Lead: Drive Sales & Customer Care

Loblaw Companies Limited; Shelburne; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart Inc. in Shelburne, Ontario is seeking a Beauty Manager to oversee the Beauty department, drive sales, and lead a team to deliver exceptional customer experiences.

You will use sales tools, train staff, and schedule effectively to maximize revenue and maintain brand standards. The ideal candidate will have cosmetic experience, proven sales success, strong communication, and a collaborative leadership style aligned with core values.

Qualifications

• Sales experience with a proven track record of achieving sales goals.
• Cosmetic experience.
• Effective verbal and written communication skills.
• Customer service oriented.
• Previous experience in leading a team.

Responsibilities

• Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets.
• Sells to customers and coaches / mentors staff in selling skills.
• Ensures sales maximized through developing effective sales techniques.
• Ensures staff achieve productivity objectives.
• Always put the Customer first and provides superior customer service.
• Monitors and communicates CSI survey results and objectives with team members.
• Actively models the desired behavior with eClienteling to provide superior customer service.
• Books appointments for events and manages annual incremental event schedule.
• Promotes products through marketing and encourages use of the PC Optimum program.
• Ensures staff are trained to beauty sales standards.
• Mentors, coaches, trains, and motivates staff.
• Creates an environment where “selling is fun”.
• Prepares performance appraisals in association with Front Store Manager.
• Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values”.
• Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values”.
• Utilizes corporate sales tools to continuously track Sales.
• Ensures Cosmetic Operating Standards are in place.
• Identifies “peak hours” and schedules shifts accordingly.

Skills

Sales experience

Cosmetics experience

Communication skills

Customer service

Team leadership

Job description

Shoppers Drug Mart Inc. in Shelburne, Ontario is seeking a Beauty Manager to oversee the Beauty department, drive sales, and lead a team to deliver exceptional customer experiences.

You will use sales tools, train staff, and schedule effectively to maximize revenue and maintain brand standards. The ideal candidate will have cosmetic experience, proven sales success, strong communication, and a collaborative leadership style aligned with core values.