Beauty Advisor

Shopuniversitystation; Kingston; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in the beauty sector is seeking a passionate Beauty Advisor to create exceptional experiences for guests. In this dynamic role, you will engage with customers, providing personalized service and expert product knowledge. Your contributions will help meet sales goals while fostering a welcoming environment. With opportunities for professional growth and a commitment to inclusivity, this position is perfect for those who thrive in a fast-paced, customer-focused setting. Join a team where your passion for beauty can shine and make a real impact on guests' experiences.

Qualifications

• 1 year of relevant experience or equivalent education preferred.
• Passion for guest service and sales competency.

Responsibilities

• Provide exceptional service by engaging guests and personalizing their experience.
• Perform makeup applications and skincare analysis to enhance guest experience.

Skills

Guest service

Sales competency

Proficiency with POS systems

Customer relationship building

Troubleshooting skills

Teamwork

Education

High school diploma

Tools

POS system

Apple devices

Job description

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Beauty Advisor (BA) is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness, and completing tasks as assigned. The BA supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The BA is a champion of Ulta Beauty’s mission, vision, and values, demonstrating them consistently by performing the following duties and responsibilities, along with other projects/duties as assigned:

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
• Handle customer service, sales, refunds, and exchanges courteously and assist with online orders.
• Perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Book appointments and support the execution of services and in-store events that deliver an outstanding guest experience while achieving sales goals.
• Stay informed about new and existing products and services, understanding their ingredients and benefits to serve guests better.

People

• Support an inclusive environment that values teammates, peers, and guests.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, on the sales floor and when prompted by Ulta Beauty’s systems.
• Collaborate with managers and staff to grow the business.
• Participate in ongoing training to enable professional development and improve sales performance.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow the dress code.
• Maintain replenished, signed, and faced work areas, ensuring testers are available.
• Keep store standards high and maintain cleanliness across all areas.
• Participate in merchandise resets, planograms, displays, inventory procedures, and shipment processing using Ulta Beauty’s technology and best practices.
• Protect company assets by following loss prevention practices and providing excellent guest service.
• Perform other operational tasks as directed.

JOB QUALIFICATIONS

Education

• High school diploma preferred.

Experience

• 1 year of relevant experience or equivalent education and experience preferred.

Skills

• Passion for guest service and sales competency.
• Proficiency with basic technology (e.g., POS system, Apple devices).
• Ability to build and maintain strong customer relationships.
• Troubleshooting skills.
• Ability to work independently and as part of a team.

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays.

WORKING CONDITIONS

• Continuous mobility within the store during shifts.
• Frequent standing, bending, pulling, pushing, reaching, and twisting.
• Ability to lift, carry, and move up to 25 lbs. regularly.
• Handling objects and coordination during shifts.

If an associate has a disability preventing them from performing essential functions, the Company will engage in an interactive process to determine reasonable accommodations.